Customer Service Hub Coordinator

JobSpace; Auckland; On-site; NZD 45,000 - 60,000; Full time

Job summary

JobSpace is seeking a Customer Service Hub Coordinator to join a busy healthcare Contact Centre on an initial 3-month contract in Auckland. The role involves managing patient enquiries via email and phone, delivering prompt, professional responses, and ensuring enquiries are resolved efficiently.

You will record information accurately, escalate complex issues when needed, and help maintain a high standard of service for patients.

Qualifications

• Experience in customer service or healthcare environments.
• Excellent written and verbal communication skills.
• Confident communicating with customers/patients by phone.
• Strong email and computer skills.
• Attention to detail and accurate data entry.
• Ability to manage a busy inbox and prioritise enquiries.
• Healthcare or patient-facing experience is advantageous.

Responsibilities

• Manage patient enquiries via central email mailbox.
• Respond promptly, professionally and accurately.
• Make outbound calls to patients as required.
• Provide clear and helpful information to patients.
• Follow up on enquiries and ensure resolution.
• Record information accurately and update systems. Escalate complex enquiries to the appropriate team.

Skills

Customer service

Contact centre

Administration

Healthcare

Written communication

Verbal communication

Phone communication

Email skills

Computer skills

Attention to detail

Data entry

Inbox management

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are currently looking for Customer Service Hub Coordinators to join a busy healthcare Contact Centre team on an initial 3-month contract.

This is a great opportunity for experienced customer service professionals who enjoy helping people and are confident managing enquiries via both email and phone.

About the role

• Managing patient enquiries received through a central email mailbox
• Responding to enquiries promptly, professionally and accurately
• Making outbound calls to patients as required
• Providing clear and helpful information to patients
• Following up on enquiries and ensuring they are appropriately resolved
• Accurately recording information and updating systemsEscalating complex enquiries to the appropriate team

We are looking for someone with:

• Previous experience in customer service, contact centre, administration or healthcare
• Excellent written and verbal communication skills
• Confidence communicating with customers or patients over the phone
• Strong email and computer skills
• Excellent attention to detail and accurate data-entry skills
• The ability to manage a busy inbox and prioritise competing enquiries
• Healthcare or patient-facing experience would be advantageous

If you are a people-focused customer service professional with excellent communication skills and enjoy helping others, we would love to hear from you!