Customer Service Agents

Cultivate; Wellington; On-site; NZD 52,000 - 70,000; Full time

Job summary

Jora New Zealand is seeking experienced contact centre professionals to manage inbound calls and deliver an outstanding customer experience. Immediate start and full-time, short-term temporary assignment based in Hutt City.

The role requires proven contact centre experience, strong de-escalation, excellent communication, and the ability to work across multiple systems with accuracy.

Qualifications

• Proven experience in a busy Contact Centre environment.
• The ability to confidently manage difficult or complex customer conversations.
• Strong de-escalation skills and the ability to build rapport quickly.

Responsibilities

• Handle inbound calls while delivering an exceptional customer experience.
• Turn difficult conversations into positive outcomes and maintain accuracy across systems.

Skills

Contact centre experience

De-escalation skills

Active listening

Multi-system navigation

Customer service excellence

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Contact Centre with a great culture offering an immediate start, based in Hutt City with the potential to go perm.

Are you an experienced Contact Centre environment and knows how to turn a difficult conversation into a positive customer experience?

We're looking for experienced Contact Centre professionals who can confidently manage inbound calls while delivering an exceptional customer experience.

You’ll bring:

• Proven experience in a busy Contact Centre environment.
• The ability to confidently manage difficult or complex customer conversations.
• Strong de-escalation skills and the ability to build rapport quickly.
• Confidence working across multiple systems while maintaining a high level of accuracy.
• A calm, resilient and solutions-focused approach under pressure.
• Excellent communication skills with a genuine passion for delivering outstanding customer service.

What’s on offer:

• Immediate start.
• Full-time short term temporary assignment.
• The opportunity to be part of a new customer service function.

This ad may have been written with help from AI, but your application will be reviewed by a real human, Hope: