Customer Service Representative

Health New Zealand - Te Whatu Ora - Southern; Wellington; On-site; NZD 52,000 - 78,000; Full time

Job summary

Health New Zealand | Te Whatu Ora – Southern is seeking a Customer Service Representative in Whanganui to be the first point of contact for whānau and communities across Aotearoa. You’ll work in a busy Contact Centre delivering health information and guidance across multiple channels.

In this fast-paced, purpose-driven role you’ll respond to enquiries, resolve issues at first point of contact where possible, and collaborate with your team to meet performance targets with empathy and

Qualifications

• Previous experience in a customer service or contact centre environment.
• Excellent communication skills with the ability to build rapport quickly and handle sensitive conversations.
• Strong problem-solving skills with the ability to resolve customer queries and complaints effectively.
• Ability to remain calm, focused, and adaptable in a high-pressure environment.
• A collaborative team player with a high level of integrity and professionalism.

Responsibilities

• Respond to enquiries via multiple channels including phone and digital platforms.
• Resolve issues at first point of contact where possible.
• Maintain professionalism, empathy, and accuracy in every interaction.
• Work closely with your team to meet performance targets while maintaining customer focus.

Skills

Customer service experience

Communication skills

Empathy

Problem solving

Team collaboration

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Health New Zealand - Te Whatu Ora - Southern – Wanganui, North Island

• Permanent, full-time position based in Whanganui.
• Be the first point of contact supporting whānau and communities across Aotearoa.
• Join a fast-paced, purpose-driven Contact Centre where you'll make a real difference every day.

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.

We provide essential hospital, specialist, and community health services across 80+ locations - from large urban centres to rural towns and remote communities.

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.

About the Role

As a Customer Service Representative, you'll be the first point of contact for Health New Zealand, supporting customers and their whānau through a wide range of enquiries. Working within a busy Contact Centre environment, you'll provide health information, guidance, and support across multiple channels — including phone and digital platforms.

Your day-to-day will involve responding to enquiries, resolving issues at first point of contact where possible, and ensuring every interaction is handled with professionalism, empathy, and accuracy. You'll work closely with your team to meet performance targets while maintaining a strong customer focus, ensuring people feel heard, supported, and confident in the information they receive. This is a role where your communication skills, resilience, and ability to stay calm under pressure will truly shine.

About you

As a Customer Service Representative, you'll bring a passion for helping people, strong communication skills, and the ability to thrive in a fast-paced environment.

• Previous experience in a customer service or contact centre environment.
• Excellent communication skills with the ability to build rapport quickly and handle sensitive conversations.
• Strong problem-solving skills with the ability to resolve customer queries and complaints effectively.
• Ability to remain calm, focused, and adaptable in a high-pressure environment.
• A collaborative team player with a high level of integrity and professionalism.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

The full position description is available on the Health New Zealand Careers site.

Whilst Health New Zealand is undergoing change, affected kaimahi will be given preference and priority for this position.

We will review applications as received and may proceed with the recruitment process before the closing date of this advert.