Administration Support - Casual

JobSpace; Timaru; On-site; NZD 45,000 - 65,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking a flexible Emergency Reception/Telephonist to cover planned and unplanned leave in a 24/7 service. The role includes answering calls, coordinating emergency responses, and providing administrative support with full training provided.

Shifts include 7:00am–3:30pm, 12:00pm–8:30pm, 3:00pm–11:00pm, and 11:00pm–7:00am, requiring adaptability to rostered hours and a commitment to excellent service.

Qualifications

• Strong organisational and time management abilities.
• Ability to meet deadlines and follow directions.
• Excellent attention to detail and accountability.
• Confident liaising with internal and external stakeholders.
• Commitment to outstanding customer service and strict confidentiality.
• Solid computer skills and administrative experience.

Responsibilities

• Managing incoming calls and responding to enquiries.
• Coordinating emergency response teams when required.
• Supporting hospital-wide emergency and alarm procedures.
• Performing administrative and computer-based tasks.
• Delivering high-quality service to patients, staff, and visitors.

Skills

Organisational skills

Time management

Meet deadlines

Attention to detail

Accountability

Stakeholder liaison

Customer service

Confidentiality

Computer skills

Administrative experience

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we’re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the Role

As part of a 24/7 service, this role requires flexibility to work a range of rostered shifts, to cover planned and unplanned leave. The role undertakes both Emergency Reception and Telephonist duties, with full training provided. The shifts are:

• 7:00am - 3:30pm
• 12:00pm - 8:30pm
• 3:00pm - 11:00pm
• 11:00pm - 7:00am

Key Responsibilities for this role are;

• Managing incoming calls and responding to enquiries
• Coordinating emergency response teams when required
• Supporting hospital-wide emergency and alarm procedures
• Performing administrative and computer-based tasks
• Delivering high-quality service to patients, staff, and visitors

About You

We are looking for an empathetic, organised, and proactive individual who can remain calm under pressure and communicate effectively with a diverse range of people. You will bring:

• Strong organisational and time management skills
• Ability to meet deadlines and follow direction
• Excellent attention to detail and accountability
• Confidence liaising with internal and external stakeholders
• A commitment to outstanding customer service
• Strict adherence to confidentiality
• Solid computer skills and administrative experience

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Salary Range

This role is covered by the terms and conditions of the PSA Collective, and the Pay Scale, determined on relevant experience.