Customer Service Expert Wanted!

Masport New Zealand; Howick; On-site; NZD 42,000 - 52,000; Full time

Job summary

Masport New Zealand is seeking a motivated Customer Service Representative to join our office-based team. The role is permanent full-time and located at Ti Rakau Drive, Burswood/East Tamaki head office in Auckland.

This position does not offer work-from-home flexibility and runs Monday to Friday, 8:30am-5pm. As part of the Customer Services Team, you will support the nationwide sales network, handling inbound calls and emails with a focus on delivering exceptional experiences for every customer,

Qualifications

• Proven experience handling inbound calls and emails in a customer service role.
• Clear and professional communication skills in English, both verbal and written.
• Strong listening, reasoning, and attention-to-detail skills.
• Excellent organisational skills with the ability to multitask and prioritise daily workloads.
• Knack for troubleshooting basic technical queries with full product training provided.

Responsibilities

• Support our nationwide sales team and customer network.
• Deliver exceptional customer experiences for every interaction.
• Handle inquiries via phone and email in a timely, professional manner.
• Be part of a small, supportive team where contributions matter.

Skills

Customer service experience

English communication

Organisational skills

Troubleshooting

Job description

Masport New Zealand is on the lookout for a highly motivated, enthusiastic, and customer-focused Customer Service Representative to join our dynamic team!

This is a permanent full-time, office-based role (Mon-Fri, 8:30am-5pm) located at Masport's Ti Rakau Drive, Burswood/East Tamaki head office. Please note, this role does not offer work-from-home flexibility.

As a key player in Masport's Customer Services Team, you’ll support our nationwide sales team and customer network. We’re seeking an experienced and reliable Customer Service Professional who can quickly adapt to different situations, solve problems efficiently, and deliver exceptional experiences for every customer, every time.

What success looks like:

• You thrive in a busy environment and can settle in quickly.
• Reliability and consistency are your strong suits.
• You take pride in ensuring every customer interaction is positive and professional.
• Be part of a small, supportive team where your contributions really matter.

We’re looking for someone who has:

• Proven experience handling inbound calls and emails in a customer service role (this is not a face-to-face customer service role).
• Clear and professional communication skills in English, both verbal and written.
• Strong listening, reasoning, and attention-to-detail skills.
• Excellent organisational skills with the ability to multitask and prioritise daily workloads.
• A knack for troubleshooting basic technical queries (full product training provided).
• A calm, patient, and mature approach under pressure.
• If you have experience working in a product-based, customer service role all the better!

If this sounds like you, we’d love to hear from you!