Tech Solution Specialist - InStore (Featherston Street Noel Leeming)

The Warehouse Group; Wellington; On-site; NZD 33,000 - 41,000; Part time

Benefits offered by this job

Base rate + Commission and Incentives

Birthday day off

Employee discounts across brands

Lifestyle leave options

Annual sick leave entitlement

Job summary

Noel Leeming on Featherston Street, part of The Warehouse Group, seeks a Tech Solution Specialist for in-store support. This 25-hour/week role runs Wednesday to Sunday, 11:00am–5:00pm, with base earnings plus commissions and incentives.

You’ll engage customers with live demos, assist with installations and provide expert guidance across stores, homes and workplaces. You’ll need a passion for technology, strong communication, and a proactive, customer-focused attitude to help customers choose

Qualifications

• Experience & passion in sales, installation or customer service.
• Confidence to set up and install technology.
• Superior interpersonal and customer support skills with the ability to adapt technical language.
• Driven and proactive in troubleshooting problems.
• Willingness to continue developing your career through onsite training and accreditations.

Responsibilities

• Provide end-to-end service to customers through live demonstrations, support and advice.
• Install and set up technology in stores, homes and workplaces.
• Demonstrate products and adjust communication to suit customers’ needs.

Skills

Customer service

Technical installation

Sales

Troubleshooting

Communication

Job description

Tech Solution Specialist - InStore (Featherston Street Noel Leeming)

• Part-time
• Contract Type: Permanent

Our purpose is simple; helping Kiwi’s live better every day.

The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it) and Kia haepapa (Do Good). With these core values, we continue to shift our business radically day in and day out, working towards our vision to make sustainable living easy and affordable for everyone!

Noel Leeming, as part of TWG is New Zealand’s market leader for technology and appliances, we know that for Noel Leeming to thrive in this fast-paced environment, we must be able to unlock the power of our team members to put our customers first in everything we do, and that’s where you come in!

Our Noel Leeming Services team are changing the customer experience game by providing a full end to end service. We rely heavily on our services team to ensure that customers are getting the right solutions through live demonstrations, support and advice, right through to the delivery, installation and setup of solutions in stores, homes and workplaces.

This opportunity would suit someone who loves technology, is customer focused and is driven to improve the whole experience. Your excellent communications skills coupled with your ability to trouble shoot problems is critical. Equally important is your proactive ‘get it done’ attitude and work ethic.

This position will be based in our Featherston Street Noel Leeming store, working Wednesday – Sunday 11:00am – 5:00pm, 25 hours per week.

What is your key to success?

Experience & passion in one or more of the following areas: sales, installation, or customer service

Confidence to set up and install technology

Superior interpersonal and customer support skills, with the ability to adjust technical language to suit the customer

Driven, and confident in trouble shooting problems.

Willingness to continue developing your career through onsite training and accreditations

What we can offer you?

• Base rate + Commission and Incentives
• Paid day off on your birthday (Whoo!)
• Incredible discounts across all of our brands
• An extra 5 or 10 days of lifestyle leave if you’d like to spend more time at home, on holiday or on a passion project
• Annual sick leave entitlement of 10 days

Why do you want to work for us?

Our Noel Leeming Services team are a passionate bunch of experts with the knowledge and expertise that sets us apart in the market. The team understand our products, ask the right questions, provide solutions and are so passionate whilst doing so. If you want to take your career to the next level, if you want to learn on the job and become a true expert, look no further, this is the opportunity for you!

We look forward to welcoming you into the fold!

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