Customer Service & Driver

Hynds; Rotorua; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Employee assistance programme

Partner discounts

Job summary

Hynds in Rotorua is seeking a customer-focused team member to support civil and water works across branches. You will help customers choose the right product, process orders and ensure deliveries reach site safely using HIAB operations.

The role emphasizes people skills, accuracy, and a readiness to swap counter duty for deliveries when required. Training and guidance are provided to grow in the role.

Qualifications

• Genuine customer-service ability and a calm head under pressure.
• Reliability and attention to detail in busy environments.
• Strong communication with customers and team members.
• Ability to perform physical loading/unloading and yard work.
• Willingness to learn and grow in the role.

Responsibilities

• Look after customers with advice, quotes, orders and queries, in person and on the phone.
• Deliver customer orders safely, on time, and process PODs.
• Load and secure the HIAB truck and keep it clean, road-legal, and in good order.
• Maintain driver paperwork: cartage logs, NZTA logbook, timesheets.
• Assist with yard work, stock control, forklift operations and inbound goods when not driving.
• Handle invoicing, receipts, credits and filing accurately.

Skills

Customer service

Attention to detail

Communication

Physical fitness

Team player

Product knowledge

Education

NZ Class 4 Licence

Tools

HIAB/crane operation

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Are you brilliant with customers and keen to get out on the road too? This is a customer-service role at heart, with truck deliveries built in - and we're far more interested in your people skills than your driving. If you've got the right attitude, we'll back you to learn the rest.

Based at our Rotorua branch and reporting to the Branch Manager, you'll be a key point of contact for customers across the civil, water, wastewater and drainage industries - helping them get the right product, sorting their orders, then making sure it all lands on site safely and on time in our HIAB truck.

It's a role for someone who genuinely enjoys looking after people, takes pride in getting the details right, and doesn't mind swapping the counter for the cab when there's a delivery to run.

What you'll be doing

• Looking after customers - advice, quotes, orders and sorting queries, in person and on the phone
• Delivering customer orders safely, in full and on time, and getting your PODs sorted
• Loading and securing your truck, operating the HIAB/crane safely, and keeping the vehicle clean, checked and road-legal
• Keeping the driver paperwork right - cartage logs, NZTA logbook and timesheets
• Pitching in around the branch - yard work, stock control, forklift and inwards goods when you're not on the road
• Getting the admin right - invoicing, receipting, credits and filing
• Leading from the front on health & safety, on the road and on site

What you'll bring

• Genuinely excellent customer service - this is the part that matters most, and the part we can't train
• Attention to detail and a calm head when things get busy
• A full NZ Class 4 licence and HIAB/crane experience would be ideal - but if you're a strong customer service person keen to get your licence and endorsements, we'll help you get there
• A reasonable level of physical fitness for loading, unloading and yard work
• A reliable, flexible team player who communicates well and takes pride in a job done right
• Product knowledge in our industry is a bonus, but we'll back you to learn

What we offer

• Health insurance (subject to eligibility criteria)
• Access to company partner discounts
• Employee Assistance Programme

Who we are

Since 1973, Hynds has been New Zealand's leading supplier for water and water-based waste management across civil and rural infrastructure. We're family-owned and proud of it - our reputation is built on genuine customer service and a culture where people matter, we do what's right, and we back our customers to succeed.

At Hynds, we believe diverse teams make better decisions and stronger businesses. We're committed to creating an inclusive workplace where everyone is welcomed, supported, and encouraged to thrive.

Great with people and up for life on the road too?