Casual Customer Service Banker - Hawke's Bay

BNZ; Hastings; On-site; NZD 30,000 - 39,000; Full time

Job summary

Bank of New Zealand is seeking a Casual Customer Service representative in Hawke's Bay. You will be the first point of contact on the branch floor, engaging customers with a warm, helpful approach while handling everyday banking tasks and assisting with inquiries.

No guaranteed hours apply, but you will learn banking basics and have opportunities to grow your skills in a supportive, energetic team environment across Hastings, Napier, and nearby branches.

Qualifications

• Previous customer service experience is preferred.
• Willingness to learn banking basics.
• Able to adapt in a fast-paced environment and deliver excellent service.

Responsibilities

• Engage with customers in a warm, friendly manner on the branch floor.
• Process customer transactional banking needs accurately and efficiently.
• Update customers' personal details and identification as required.
• Assist with general product queries and recommend solutions to help customers achieve financial goals.
• Educate customers on BNZ online platforms and digital tools.

Skills

Customer service

Communication

Problem solving

Resilience

Multitasking

Job description

Worker Type:CasualHere at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions though our promise \"If you can imagine a better future, let's find a way.\"We support wellbeing and casual roles are all about flexibility. No two days are the same.Mō te Tūranga | About the RoleAs a Casual, you'll the first point of contact for our customers on the branch floor, therefore your ability to engage and listen to customers will be essential.Please note that being a Casual employee, there are no guaranteed minimum hours of work and regular pattern of work.We are looking for someone that ideally can work across our Hawkes Bay branches, Napier, Hastings and Havelock North.You'll report to the Senior Partner, and here's what they had to say about working as a Casual for BNZ:What are 5 day to day tasks the person in this role will complete?Engage with customers in a warm friendly manner with a big smileProcessing customer transactional banking needsUpdating customers personal details and identificationAssist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goalsHelp educate our customers on our online platforms, tools and digital solutionsWhat is the most exciting thing about this opportunity?If you're interested in a career in Banking, this could be your place to start! However, this is casual employment, therefore there are no guaranteed minimum hours of work and regular pattern of work. But no two days are the same for our Casuals and you'll have the opportunity to learn and grow your skills in Banking.What attributes will this person have in order to be successful?What's most important in this role is a genuine desire to help customers, providing them with the very best service. Banking experience is not required, we can teach you the banking side of the role, but you will have previous customer service experience and ideally within a fast-paced environment. You'll deal with a variety of enquires from a wide range of customers, so you'll need to bring a can-do attitude, resilience and logical approach to problem solving.You'll enjoy helping tāngata (people), delivering an amazing experience to customersA keen eye for detail that ensures transactions are completed efficiently and accuratelyResilience, self-motivation and lots of energyAbility to multi-task, highly adaptable to change and proactiveYou'll really get to know the locals, so the ability to build lasting relationships with both team members and customers is essentialWhat is the tīma (team) culture and environment like?We are a very supportive and inclusive tīma, where we encourage each other to be the best every day. You'll work with so many awesome tāngata (people), and what connects us is our passion for delivering exceptional customer service.Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New ZealandThis is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.Ehara taku toa i te toa takitahi, engari he toa takitini\" - Success is not the work of an individual, but the work of many.”Closing Date: 09 November 2026Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.