Customer Service and Ground Operations Crew

INFLITE Group; Timaru; On-site; NZD 42,000 - 60,000; Full time

Job summary

INFLITE Group in Mount Cook is seeking a Customer Service and Ground Operations Crew member to support base operations in Canterbury. This full-time role requires delivering excellent guest service and assisting with day-to-day operations at our Mt Cook base.

Responsibilities include guest check-ins, bookings, safety briefings, aircraft load/unload, and cargo handling, while maintaining a high standard of presentation and service quality.

Qualifications

• Previous experience in customer service or hospitality preferred.
• Strong communication and interpersonal skills.
• Positive, energetic attitude in fast-paced environments.
• Knowledge of local area or willingness to learn.
• Valid driver's license required.

Responsibilities

• Welcome and assist guests in a friendly, professional manner.
• Manage check-ins, bookings, and customer enquiries (in person, phone, and email).
• Provide clear and accurate information about flights, safety procedures, and weather conditions.
• Process payments and maintain booking systems.
• Ensure a high standard of presentation in customer areas.
• Assist with loading and unloading passengers safely on ski planes and helicopters.
• Provide safety briefings and ensure passengers are correctly equipped.
• Marshal aircraft and maintain awareness of apron safety procedures.
• Handle cargo efficiently and carefully.
• Support pilots and operations team to ensure smooth turnaround of aircraft.
• Assist with general duties.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Adaptability

Local knowledge

Driver's license

Teamwork

Tools

Booking systems

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer Service and Ground Operations Crew

Full time Role: 30 Hours min per week
Location: Mt Cook

As a Customer Service and Ground Operations Crew member at Mount Cook Ski Planes and Helicopters you will be responsible for delivering exceptional customer service and supporting the smooth day-to-day operations at our base in Aoraki Mount Cook, Canterbury. This is a full-time role that will see you working in a fast-paced, dynamic environment, contributing to the overall success of our business.

What you'll be doing

Customer Service

Welcome and assist guests in a friendly, professional manner

Manage check-ins, bookings, and customer enquiries (in person, phone, and email)

Provide clear and accurate information about flights, safety procedures, and weather conditions

Process payments and maintain booking systems

Ensure a high standard of presentation in customer areas

Assist with loading and unloading passengers safely on ski planes and helicopters

Provide safety briefings and ensure passengers are correctly equipped

Marshal aircraft and maintain awareness of apron safety procedures

Handle cargo efficiently and carefully

Support pilots and operations team to ensure smooth turnaround of aircraft

Assist with general duties

What we're looking for

Adhering to all relevant health, safety, and service s

Previous experience in a customer service or hospitality-related role preferred.

Strong communication and interpersonal skills, with the ability to engage with people from diverse backgrounds

Excellent problem-solving and decision-making abilities, with a focus on providing exceptional customer service

A positive, energetic, and adaptable attitude, with the flexibility to work in a fast-paced, dynamic environment

Knowledge of the local area and attractions, or a willingness to learn

A valid driver's licence.

A genuine passion for the tourism/aviation industry and a commitment to delivering outstanding guest experiences