Direct Sales & Support Coordinator

Toyota; Palmerston North, Auckland; Hybrid; NZD 52,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

Staff discounts

Café onsite

Free parking

Long service leave

Learning opportunities

Job summary

Toyota New Zealand is hiring for a Direct Sales & Support role in Palmerston North. This is a permanent, full-time, on-site position ideal for recent graduates seeking to start their corporate careers with a global leader.

You will provide accurate quotes for parts and accessories and support the Toyota Store Network. You'll gain hands-on training, work with insurance companies and repairers, and have opportunities to grow within the organisation while contributing to high levels of customer

Qualifications

• Recent graduates ready to launch their corporate career.
• Ability to produce accurate quotes for parts and accessories.
• Comfort with using multiple systems and MS Office.

Responsibilities

• Provide accurate parts and accessories quotes for Toyota, Lexus and Daihatsu vehicles.
• Respond to email and phone queries from insurers, repairers and Toyota stores.
• Use an online parts catalogue to identify required parts for quotes.
• Quote estimated freight costs and delivery dates for various methods.
• Meet and aim to exceed quote targets with high accuracy.

Skills

Quote processing

Customer service

Microsoft Office

Communication skills

Attention to detail

Tools

Online parts catalogue

Job description

Start your journey with a global leader, Toyota NZ is hiring!

We have an exciting opportunity as Direct Sales & Support, ideal for recent graduates ready to launch their corporate career. Join our supportive team at Toyota New Zealand, where you’ll receive comprehensive training and hands‑on experience to become the go‑to expert for parts and accessories.

In this role, you’ll provide accurate and timely quotes for parts and accessories to repairers and insurance companies, supporting our Toyota Store Network. Your work ensures customers receive the correct parts for Toyota, Lexus, and Daihatsu vehicles, contributing to our customer service and sales success.

While you’ll start in the Parts & Accessories Sales team, Toyota NZ values talent and ambition. For the right person, there may be opportunities to grow into other departments.

This is a permanent, full-time role based on‑site Monday to Friday at our Head Office in Palmerston North.

What’s involved in the role:

• Providing accurate parts and accessories quotes for Toyota, Lexus and Daihatsu vehicles for all quote types, collision and mechanical.
• Responding to email and phone queries from insurance companies, repairers, and Toyota stores.
• Using an online parts catalogue to look up the parts and accessories required for quotes.
• Accurately quoting estimated freight costs and calculating delivery dates for various delivery methods.
• Meeting and exceeding quote targets, while ensuring a high level of accuracy for all quotes provided.

Skills and attributes you will have to be successful in this role:

• High level of self-motivation and driven to exceed goals/targets.
• Computer literacy, ability to navigate between different systems and proficient using the Microsoft Office Suite.
• Great communication skills – both written and verbal.
• Customer focussed, a positive attitude and willingness to go the extra mile.
• Process oriented and enjoy following established processes with a focus on accuracy and attention to detail

What’s in it for you?

• Southern Cross Health Insurance
• Staff purchasing benefits & discounts across our range of products
• A subsidised Café onsite and free parking
• Long service leave
• Fantastic Job Security
• Learning & development opportunities – from a company that highly values the development of its people!
• Opportunity to work for a global organisation
• Excellent team & company culture

More about Toyota New Zealand:

Toyota New Zealand is a wholly owned subsidiary of Toyota Motor Corporation, Japan and in 2025 celebrated 38 years of vehicle market leadership in New Zealand. As the leading automotive brand in New Zealand, Toyota is focused on winning the hearts of New Zealand through exceptional customer experience and mobility for all. We want to make mobility available to everyone, with accessible, affordable, safe innovation and technology that enhances New Zealanders’ lives. We are a brand that is accessible to all Kiwis, and we back positive progress in New Zealand society through our own behaviours, community involvement, sponsorships, and inclusivity of all New Zealanders. We also care about being a sustainable business with sustainable practices, while supporting initiatives and programmes that look after our environment.

At Toyota NZ we celebrate diversity. We are proud to be an employer committed to the principles of equal opportunity and supporting individuals from all walks of life. Toyota NZ is also committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. If you have any special requirements that would help you put your best foot forward in the recruitment process, please let us know in your application message.

If you have any questions about this role or working at Toyota New Zealand, please contact [e-mail].

Only applicants with NZ Residency or NZ Citizenship will be considered.