Customer-First Banking Consultant: Digital Tools & Community

JobSpace; Gisborne; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Wellbeing services

Discounts on products and services

Job summary

ANZ in Gisborne is seeking a Banking Consultant to deliver end-to-end banking support and friendly, knowledgeable service. You will guide customers through transactions and digital solutions while fostering trust and a positive branch experience.

The role emphasizes compliance, customer engagement, and collaborative teamwork within a diverse community, with a standard 37.5-hour work week.

Qualifications

• Exceptional customer focus; retail experience is advantageous.
• Experience using digital banking channels and tools is beneficial.
• Strong communication and interpersonal skills.

Responsibilities

• Provide end-to-end banking service and everyday banking support.
• Educate customers on digital solutions and banking tools.
• Collaborate with teammates to deliver excellent customer experience.
• Support branch programs, ensure KYC and compliance with policies.

Skills

Customer service

Digital tools fluency

Communication

Team collaboration

Compliance awareness

Job description

ANZ in Gisborne is seeking a Banking Consultant to deliver end-to-end banking support and friendly, knowledgeable service. You will guide customers through transactions and digital solutions while fostering trust and a positive branch experience.

The role emphasizes compliance, customer engagement, and collaborative teamwork within a diverse community, with a standard 37.5-hour work week.