Banking Consultant

JobSpace; Gisborne; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Wellbeing services

Discounts on products and services

Job summary

ANZ in Gisborne is seeking a Banking Consultant to deliver end-to-end banking support and friendly, knowledgeable service. You will guide customers through transactions and digital solutions while fostering trust and a positive branch experience.

The role emphasizes compliance, customer engagement, and collaborative teamwork within a diverse community, with a standard 37.5-hour work week.

Qualifications

• Exceptional customer focus; retail experience is advantageous.
• Experience using digital banking channels and tools is beneficial.
• Strong communication and interpersonal skills.

Responsibilities

• Provide end-to-end banking service and everyday banking support.
• Educate customers on digital solutions and banking tools.
• Collaborate with teammates to deliver excellent customer experience.
• Support branch programs, ensure KYC and compliance with policies.

Skills

Customer service

Digital tools fluency

Communication

Team collaboration

Compliance awareness

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

If you're someone who thrives on human connection and finds purpose in helping others, this could be the role for you. As a Banking Consultant in our team, you'll play a vital role in supporting everyday banking needs, building trusted relationships, and guiding customers through simple and sometimes life-changing financial decisions. Whether it's assisting with a quick transaction or introducing someone to our digital tools, you'll make banking feel approachable and easy.

Deliver friendly, hands‑on support across everyday banking activities. Listen to what matters most to each customer and tailor your service to suit. Share your knowledge of our banking tools and digital services. Support a workplace where learning and collaboration are part of daily life. Be part of a culture that celebrates community, growth, and diversity.

This is a great fit for someone wanting to return to work, shift industries, or develop their experience in a people-first environment.

Role Type: Permanent, Full time. Role Location: Gisborne. Work Hours: Monday to Friday, 37.5 hours per week.

As a Banking Consultant, you will have the opportunity to: provide our customers with a seamless branch experience by meeting each customer's end‑to‑end banking needs across transaction activities, needs‑based conversations and educating them on digital solutions; be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience; contribute to a significant uplift in customer engagement and advocacy, and create real customer value; actively participate in and support bank programs and initiatives; take responsibility to 'know your customer' from a risk perspective; and ensure compliance with ANZ and branch policies and procedures.

To grow and be successful in this role, you will ideally bring the following: exceptional customer focus - retail experience is an advantage; experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage; ability to multi‑task and highly adaptable to change and ambiguity; willingness to work in a collaborative team environment; sound understanding of compliance; and excellent communication and interpersonal skills.

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.