Banking Advisor: Customer‑Obsessed Digital Banking Guide

Westpac; New Zealand; On-site; NZD 55,000 - 85,000; Full time

Benefits offered by this job

4 weeks standard holiday

Wellbeing leave

Banking benefits

Insurance discounts

Superannuation scheme

Career growth programs

Job summary

Westpac New Zealand is seeking a Banking Adviser to be the friendly face helping customers turn routine tasks into positive experiences. You’ll assist with everyday banking, KiwiSaver, insurance and more, guiding people through products and services with warmth and clear explanations.

You’ll thrive on great conversations, technological confidence, and a genuine desire to support customers and the business. Join a team that values your ideas and growth.

Qualifications

• 2+ years’ experience in a customer‑focused role.
• Confident, engaging communication and the ability to build trust quickly.
• Proven problem‑solving skills and a knack for uncovering customer needs.
• Digital confidence, with the ability to coach customers through tools and technology.
• Strong organisational skills, attention to detail, and a commitment to ethical decision‑making.
• Strong knowledge of banking products, services, and regulatory requirements (desired).

Skills

Customer communication

Active listening

Problem solving

Digital banking tools

Ethical decision-making

Job description

Westpac New Zealand is seeking a Banking Adviser to be the friendly face helping customers turn routine tasks into positive experiences. You’ll assist with everyday banking, KiwiSaver, insurance and more, guiding people through products and services with warmth and clear explanations.

You’ll thrive on great conversations, technological confidence, and a genuine desire to support customers and the business. Join a team that values your ideas and growth.