Banking Customer Support Specialist

Westpac Bank; Gisborne; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

4 weeks holiday

Wellbeing leave

Purchased leave

Banking benefits

Career growth programmes

Parental leave top‑up

School holiday subsidy

Community care programmes

Job summary

Westpac Bank in Gisborne is seeking a Customer Service Representative to be the friendly, calm first point of contact for customers navigating financial needs. You’ll help with everyday banking, online banking issues, and guiding customers through digital tools.

Ideal candidates bring a background in customer service, comfort with digital tools, and a genuine passion for people. This role offers ongoing training, a supportive team, and the chance to grow within New Zealand’s banking network.

Qualifications

• Experience in customer service or administration.
• Comfort using digital banking tools with customers.
• Ability to juggle priorities while staying calm and solutions-focused.
• Understanding of financial services, compliance, or regulated environments.
• Strong problem-solving and adaptability.
• Growth mindset and desire for long-term career growth.

Responsibilities

• Assist customers with online banking and everyday banking needs.
• Guide customers through digital tools and banking processes.
• Resolve issues such as card disputes and explain regulatory requirements.
• Provide clear, empathetic support to leave customers feeling heard and reassured.

Skills

Customer service

Administration

Digital tools

Regulated environment

Problem solving

Communication

Job description

Westpac Bank in Gisborne is seeking a Customer Service Representative to be the friendly, calm first point of contact for customers navigating financial needs. You’ll help with everyday banking, online banking issues, and guiding customers through digital tools.

Ideal candidates bring a background in customer service, comfort with digital tools, and a genuine passion for people. This role offers ongoing training, a supportive team, and the chance to grow within New Zealand’s banking network.