Banking Customer Advisor: Service & Solutions

Westpac New Zealand Ltd; Gisborne; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

4 weeks holiday

Wellbeing leave

Purchased leave options

Banking benefits

Career growth

Parental leave

School holiday subsidy

Community care programs

Job summary

Westpac New Zealand Ltd in Gisborne is seeking a Customer Service Representative to be the calm voice and problem-solver for customers. You’ll guide clients through digital banking tools, handle inquiries, and support with regulatory requirements while delivering clear, friendly service.

Join a supportive team environment with strong community focus, flexible-work options, and opportunities for career development in a long-term banking career.

Qualifications

• Strong background in customer service or administration.
• Comfort with digital tools and guiding customers through them.
• Ability to juggle multiple priorities calmly and effectively.
• Understanding of financial services, compliance or regulated environments, or willingness to learn.

Responsibilities

• Assist customers with online banking and digital tools.
• Guide customers through banking products and regulatory requirements.
• Resolve customer inquiries and assist with card disputes as needed.
• Deliver friendly, confident service and practical problem-solving in every interaction.

Skills

Customer service

Administration

Digital tools

Regulated environments

Problem-solving

Growth mindset

Job description

Westpac New Zealand Ltd in Gisborne is seeking a Customer Service Representative to be the calm voice and problem-solver for customers. You’ll guide clients through digital banking tools, handle inquiries, and support with regulatory requirements while delivering clear, friendly service.

Join a supportive team environment with strong community focus, flexible-work options, and opportunities for career development in a long-term banking career.