Banking Support Specialist: Problem Solver & Digital Guide
westpacnz
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Benefits offered by this job
Job summary
Westpac New Zealand is seeking a Customer Service Representative in Whanganui to be the friendly first point of contact for customers. You’ll help with everyday banking tasks, guide customers through digital tools, and support them through card disputes and regulatory questions.
The role is full-time and permanent, with Monday to Friday hours. A strong background in customer service or administration, comfort with digital banking tools, and a calm, solutions-focused attitude are essential for
Qualifications
- A strong background in customer service or administration.
- Confidence using digital tools and guiding customers through them.
- Ability to juggle multiple priorities while staying calm, composed, and solutions-focused.
- Understanding of financial services, compliance, or regulated environments (or the willingness to learn).
- Natural talent for problem-solving and adapting quickly to changing customer needs.
- Growth mindset and desire to build a long-term career.
Responsibilities
- Assist customers with online banking and basic product information.
- Resolve card disputes and explain regulatory requirements clearly.
- Guide customers to the right digital tools and self-serve options.
- Provide calm, friendly service and problem-solve on the spot.
- Contribute to a positive customer experience and accurate record-keeping.
Skills
Tools
Job description
Westpac New Zealand is seeking a Customer Service Representative in Whanganui to be the friendly first point of contact for customers. You’ll help with everyday banking tasks, guide customers through digital tools, and support them through card disputes and regulatory questions.
The role is full-time and permanent, with Monday to Friday hours. A strong background in customer service or administration, comfort with digital banking tools, and a calm, solutions-focused attitude are essential for
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