Customer Experience Technician

Fisher & Paykel Appliances; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Company van

Generous product discounts

Industry-leading training

Job summary

Fisher & Paykel Appliances is seeking a Customer Experience Technician in Auckland to deliver technical expertise and exceptional service directly in customers\' homes. You will diagnose, repair, and test products, while building product knowledge and maintaining documentation.

The role includes spare parts management and ongoing training to enable growth within a people-centered, flexible work environment.

Qualifications

• Proven experience in appliance repair and troubleshooting.
• Qualifications in Electrical and Appliance Repair.
• NZ Electrical Practising Licence (EAS/EST/EASQ) essential.
• Strong communication and computer skills.
• Customer-focused approach delivering premium service.

Responsibilities

• Diagnose, repair, and fully test products to ensure customer satisfaction.
• Build and maintain product knowledge through training sessions and manuals.
• Complete all service documentation, including job records and cash collection.
• Manage and maintain spare parts inventory.

Skills

Appliance repair experience

Troubleshooting

Customer service

Communication skills

Education

Electrical/Appliance Repair qualification

Job description

The Role

Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world’s most human-centered appliance brand.

Our Opportunity:

We’re looking for a motivated, experienced Customer Experience Technician to join our Auckland team. In this role, you’ll deliver technical expertise and outstanding service directly in our customers’ homes - helping us provide truly “Best in Class” customer experiences.

We’re committed to ongoing training and development, and you’ll have opportunities to both deepen your skills and share your knowledge with the wider team. We also understand the importance of balancing work with life, so we strive to offer flexibility and support to help you create Moments of Delight - at work and at home.

Your Key Responsibilities:

• Diagnose, repair, and fully test products to ensure complete customer satisfaction.

• Build and maintain strong product knowledge through training sessions, manuals, and digital learning tools.

• Complete all service-related documentation, including job records and cash collection requirements.

• Manage and maintain your spare parts inventory.

What you will need:

• Proven experience in appliance repair and troubleshooting.

• Relevant Qualifications in Electrical and Appliance Repair.

• an NZ registered Electrical Practicing Licence is essential i.e EAS, EST, EASQ.

• Strong communication and computer skills.

• A customer-focused approach with the ability to deliver premium service.

In return you’ll get:

• A schedule designed to support your lifestyle and personal commitments.

• Industry-leading training and ongoing product knowledge development.

• Company bonus and incentive scheme.

• The chance to work with an innovative organisation that genuinely cares about its people.

• Great career development and progression opportunities.

• Company van.

• Generous product discounts for you, your family, and friends.

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Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.