Remote Home Appliance Technician - Premium Field Service

Fisher & Paykel Appliances; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Company van

Generous product discounts

Industry-leading training

Job summary

Fisher & Paykel Appliances is seeking a Customer Experience Technician in Auckland to deliver technical expertise and exceptional service directly in customers\' homes. You will diagnose, repair, and test products, while building product knowledge and maintaining documentation.

The role includes spare parts management and ongoing training to enable growth within a people-centered, flexible work environment.

Qualifications

• Proven experience in appliance repair and troubleshooting.
• Qualifications in Electrical and Appliance Repair.
• NZ Electrical Practising Licence (EAS/EST/EASQ) essential.
• Strong communication and computer skills.
• Customer-focused approach delivering premium service.

Responsibilities

• Diagnose, repair, and fully test products to ensure customer satisfaction.
• Build and maintain product knowledge through training sessions and manuals.
• Complete all service documentation, including job records and cash collection.
• Manage and maintain spare parts inventory.

Skills

Appliance repair experience

Troubleshooting

Customer service

Communication skills

Education

Electrical/Appliance Repair qualification

Job description

Fisher & Paykel Appliances is seeking a Customer Experience Technician in Auckland to deliver technical expertise and exceptional service directly in customers\' homes. You will diagnose, repair, and test products, while building product knowledge and maintaining documentation.

The role includes spare parts management and ongoing training to enable growth within a people-centered, flexible work environment.