Customer Experience Specialist - Fleet & Solutions

SG Fleet AU; Christchurch; On-site; NZD 52,000 - 76,000; Full time

Benefits offered by this job

Recharge and relax wellness days

Industry leading 20 weeks parental lea

Monetary service milestone awards

Career progression opportunities

Education support including learning预算

LinkedIn Learning access

Volunteer days

Health and wellbeing support

Job summary

SG Fleet is seeking a customer-focused professional to ensure excellent service and efficient administration for existing clients while assisting in developing new business opportunities. The role emphasizes educating customers on leasing options, understanding SG Fleet products, and coordinating with internal teams to deliver seamless service.

The candidate should have strong communication skills, a background in customer relations/sales, and the ability to coach team members, with a focus on

Qualifications

• This role requires strong customer service and sales capabilities along with effective communication.
• Experience in coordinating teams and delivering timely resolutions is expected.
• Knowledge of fleet management products and processes is beneficial.

Responsibilities

• Respond to inquiries and educate customers to help in vehicle leasing decisions.
• Learn SG Fleet's products, processes, contracts, and services to advise customers.
• Process customer requests across teams while ensuring end-to-end delivery transparency.
• Resolve complaints following the Customer Complaint Management Process.
• Maintain accurate, timely systems notes and apply customer service best practices.

Skills

Customer relations

Sales experience

Teamwork

Communication

Problem solving

Organisational skills

Time prioritisation

Technical skills

Numerical skills

Coaching

Business acumen

Fleet management knowledge

Education

Certificate in a relevant business-related field

High School Certificate

Job description

SG Fleet is seeking a customer-focused professional to ensure excellent service and efficient administration for existing clients while assisting in developing new business opportunities. The role emphasizes educating customers on leasing options, understanding SG Fleet products, and coordinating with internal teams to deliver seamless service.

The candidate should have strong communication skills, a background in customer relations/sales, and the ability to coach team members, with a focus on