Customer Experience Specialist – Dynamic Site Role

CGR Services; Auckland; On-site; NZD 48,000 - 60,000; Full time

Benefits offered by this job

Exclusive discounts and offers

Supportive and collaborative culture

Employee wellbeing program

On-the-job learning and career growth

Dynamic site-based role

Job summary

CGR Services is seeking a dynamic Customer Service Officer for our Penrose site. You will be at the heart of the customer experience, solving problems and delivering excellence daily.

Work hours are Monday to Thursday 8:00am–4:30pm and Friday 7:30am–4:00pm, with a supportive team culture and opportunities to grow. You will deliver service via multiple channels, manage orders, support logistics, and collaborate with sales and dispatch to ensure timely deliveries and data accuracy across SAP/CRM

Qualifications

• Minimum 2 years' experience in a customer service role.
• A natural communicator (written and verbal) with a professional, customer-first mindset.
• Confidence handling complex queries and multiple systems.
• Experience with SAP, CRM platforms, and order management processes (advantageous).
• Strong collaboration across sales, operations and logistics.
• A proactive attitude and passion for continuous improvement.

Responsibilities

• Deliver exceptional customer service via phone, email, and system channels.
• Process customer orders accurately and efficiently (moderate - high complexity).
• Provide product, technical, and sales support across multiple brands.
• Proactively manage stock availability, lead times, and order fulfilment issues.
• Liaise with logistics to coordinate timely and cost-effective deliveries.
• Keep customers informed on order status, delays, and solutions.
• Investigate and resolve customer enquiries, complaints, and returns.
• Maintain accurate data and reporting within SAP/CRM systems.
• Collaborate with sales, operations, and dispatch teams to deliver outcomes.
• Contribute to continuous improvement initiatives and process enhancements.

Skills

Customer service

Communication

Complex queries

SAP

CRM platforms

Logistics coordination

Team collaboration

Proactive mindset

Tools

SAP

CRM platforms

Job description

CGR Services is seeking a dynamic Customer Service Officer for our Penrose site. You will be at the heart of the customer experience, solving problems and delivering excellence daily.

Work hours are Monday to Thursday 8:00am–4:30pm and Friday 7:30am–4:00pm, with a supportive team culture and opportunities to grow. You will deliver service via multiple channels, manage orders, support logistics, and collaborate with sales and dispatch to ensure timely deliveries and data accuracy across SAP/CRM