Customer Service Officer

SG Fleet AU; Christchurch; On-site; NZD 52,000 - 76,000; Full time

Benefits offered by this job

Recharge and relax wellness days

Industry leading 20 weeks parental lea

Monetary service milestone awards

Career progression opportunities

Education support including learning预算

LinkedIn Learning access

Volunteer days

Health and wellbeing support

Job summary

SG Fleet is seeking a customer-focused professional to ensure excellent service and efficient administration for existing clients while assisting in developing new business opportunities. The role emphasizes educating customers on leasing options, understanding SG Fleet products, and coordinating with internal teams to deliver seamless service.

The candidate should have strong communication skills, a background in customer relations/sales, and the ability to coach team members, with a focus on

Qualifications

• This role requires strong customer service and sales capabilities along with effective communication.
• Experience in coordinating teams and delivering timely resolutions is expected.
• Knowledge of fleet management products and processes is beneficial.

Responsibilities

• Respond to inquiries and educate customers to help in vehicle leasing decisions.
• Learn SG Fleet's products, processes, contracts, and services to advise customers.
• Process customer requests across teams while ensuring end-to-end delivery transparency.
• Resolve complaints following the Customer Complaint Management Process.
• Maintain accurate, timely systems notes and apply customer service best practices.

Skills

Customer relations

Sales experience

Teamwork

Communication

Problem solving

Organisational skills

Time prioritisation

Technical skills

Numerical skills

Coaching

Business acumen

Fleet management knowledge

Education

Certificate in a relevant business-related field

High School Certificate

Job description

Job Description

This position is responsible for ensuring excellent customer service and efficient administration of the existing client base. It will also include assisting and developing business opportunities.

Job Description

This position is responsible for ensuring excellent customer service and efficient administration of the existing client base. It will also include assisting and developing business opportunities.

Job Requirements

• Certificate in a relevant business-related field, High School Certificate or equivalent
• Previous experience in customer relations/sales
• Experience in creating teamwork
• Effective communication verbally and written
• Ability to resolve problems through to complete resolution in a timely, effective manner
• Strong organisational and prioritisation skills
• Strong technical/numerical skills
• Ability to share knowledge and coach team members
• Business acumen and commercial awareness
• Knowledge of fleet management products, services, systems and processes is desirable

Job Responsibilities

The major responsibilities of this position include but are not limited to:

• Thoroughly and efficiently respond to enquiries and educate the customer to ensure that they have received all the information to make decisions in regard to leasing a vehicle
• Comprehensively learn and understand SG Fleet's products, processes, contract types and services and provide support and advice to customers on these
• Process customer requests on behalf of or via other teams/ parties whilst always being conscious of the end-to-end delivery stream that is invisible to the external customer
• Resolve customer complaints through following the Customer Complaint Management Process
• Maintain excellent systems notes that are accurate, complete and timely. Apply Customer Service best practices in line with Customer Experience trainings received.

Job Benefits

Some of our perks include...

• Recharge and relax with up to 4 days of wellness days every year
• We offer industry leading 20 weeks paid parental leave
• Monetary service milestone awards
• Career progression opportunities
• Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year
• Health and wellbeing support including a subsidy and an Employee assistance Program

Learn more by watching Careers at SG Fleet