Customer Experience & Sales

AWF New Zealand; Waikato; On-site; NZD 55,000 - 75,000; Full time

Job summary

AWF New Zealand in Hamilton is seeking a driven Customer Experience & Sales professional to turn enquiries into sales and build long-term relationships. You will work with sales, operations and logistics to deliver the right solution and excellent service.

This full-time, Monday–Friday role offers a varied mix of customer service, sales support, and account development with clear progression paths into Account Management and Technical Sales.

Qualifications

• Experience in customer service, internal sales, trade, manufacturing, or distribution is desirable.
• Strong communication skills and relationship-building abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Handle customer enquiries via phone, email, and in-person interactions.
• Prepare quotations, process orders, and ensure timely delivery.
• Build and maintain relationships with existing and prospective customers.
• Follow up opportunities and convert enquiries into sales.
• Support Account Managers with customer growth initiatives.
• Identify new business opportunities and sales leads.
• Coordinate with operations and logistics to meet customer expectations.
• Assist with inventory management and general admin tasks.
• Contribute to a culture of exceptional customer service and continuous improvement.

Skills

Customer service

Sales

Communication

Problem-solving

Relationship building

Job description

Customer Experience & Sales

Hamilton | Full Time

Ready to take the next step in your sales career?

We're looking for a driven and customer-focused professional to join a leading Aluminium industrial business where you'll play a key role in turning customer enquiries into long-term relationships and sales success. This role combines customer service, sales, operations, and problem-solving, making it the perfect opportunity for someone who enjoys variety and wants to build a long-term career in sales.

Whether you're currently working in customer service, internal sales, trade, manufacturing, engineering, or distribution, this is an opportunity to develop valuable commercial and technical skills while working alongside experienced sales professionals.

With genuine pathways into Account Management and Technical Sales, this role offers much more than just a desk job.

This is a full-time, Monday to Friday day shift position, offering stable hours and the opportunity to build a long-term career in sales.

About the Role

As the first point of contact for many customers, you'll be responsible for delivering an outstanding customer experience while identifying opportunities to grow sales and strengthen customer relationships. You'll work closely with sales, operations, and logistics teams to ensure customers receive the right solution, every time.

Key responsibilities include:

• Managing customer enquiries via phone, email, and face-to-face interactions
• Preparing quotations, processing orders, and ensuring timely delivery
• Building strong relationships with existing and prospective customers
• Following up opportunities and converting enquiries into sales
• Supporting Account Managers with customer growth initiatives
• Identifying new business opportunities and sales leads
• Liaising with operations and logistics teams to ensure customer expectations are exceeded
• Assisting with inventory management and general administrative support
• Contributing to a culture focused on exceptional customer service and continuous improvement

What's In It For You?

• Genuine career progression into Account Management and Technical Sales
• Exposure to a wide range of industrial products, customers, and industries
• Ongoing training and development
• A supportive and collaborative team environment
• A varied role where no two days are the same
• The opportunity to make a real impact and build lasting customer relationships
• Long-term stability within a well-established and growing industry

About You

We're looking for someone who is motivated, eager to learn, and genuinely enjoys working with customers.

You’ll ideally bring:

• Experience in customer service, internal sales, sales support, trade counter, manufacturing, engineering, distribution, or a similar environment
• Strong communication skills and the ability to build rapport quickly
• A proactive, solutions-focused mindset
• Excellent organisational skills and attention to detail
• Confidence managing multiple priorities in a fast-paced environment
• Good computer skills, including Microsoft Office
• The ability to learn technical products and information
• A positive attitude and a genuine desire to build a successful career in sales

Why This Opportunity?

This role is ideal for someone who enjoys helping customers, solving problems, and creating opportunities. You'll gain hands-on experience across the entire sales process while building the skills, knowledge, and confidence needed to progress your career.

If you're ready for more than just another customer service role and want an opportunity where you can learn, grow, and develop, we'd love to hear from you.