Customer Experience Representative

Christchurch City Council; Fendalton-Waimari-Harewood Community; On-site; NZD 41,000 - 48,000; Part time

Benefits offered by this job

Training & development

Collaboration across organisation

Health schemes

Retail discounts

Job summary

Christchurch City Council is hiring two part-time, permanent Customer Experience Representatives for the Jellie Park Recreation & Sports Centre. You will welcome customers, handle inquiries, promote memberships and services, and deliver an engaging, branded customer experience at a busy recreation centre in Burnside.

The roles require strong communication, literacy, and computer skills, with a preference for candidates who hold a Workplace First Aid Certificate or are willing to obtain one.

Qualifications

• Experience in front-facing customer service is preferred.
• Ability to work in a fast-paced environment and think on your feet.
• Excellent literacy and computer skills.
• Willing to obtain a Workplace First Aid Certificate if not already held.

Responsibilities

• Deliver a warm, energetic welcome to every customer and leave a positive first impression.
• Handle customer inquiries and sales, providing detailed information about memberships, services and retail products.
• Provide high-quality information and services to maximise the customer experience.

Skills

Customer service

Front-facing

Sales

POS systems

Bookings software

Literacy

Time management

Education

Workplace First Aid Certificate

Tools

Bookings software

POS systems

Job description

Calling all good sorts and great sports: if you're keen to move into a role that'll get your career into great shape while doing something awesome for your community, we've got just the thing. Our Recreation, Sports and Events teams are now hiring for two Customer Experience Representatives for Jellie Park Recreation & Sports Centre.

Are you a great fit to join our supportive team of fun-loving good sorts? He īnoi tēnei ki a koe ki te tono i tētahi tūnga ki te Kaunihera o Ōtautahi: This is an invitation to you to apply for a position at CCC.

About the role | Ko te mahi nei

As a hands-on Customer Experience Representative, you'll play a part in creating a positive, inclusive space, that brings people together. You will be supporting the community, by helping deliver on our commitment to making "More People - More Active - More Often."

In these front-line roles at the Council, it is more than just customer service, they’re about creating memorable customer experiences. As the face of our recreation and sport centres,you'll play a vital role in making every interaction count. Your key responsibilities will include:

• Deliver a warm, energetic and enthusiastic welcome to every customer, whilst providing them with a memorable first impression.
• Acting as the first point of contact for customer enquiries and sales, delivering excellent customer service by responding to inquiries and providing detailed, accurate information about memberships, services, and retail products.
• As someone who has a genuine love for people and is solutions-focused - you'll deliver high-quality information and services to maximize our customer experience.
• Delivering a branded customer experience that is actively engaging, inspires confidence and a can-do attitude by adhering to customer service standards and normal operating procedures.
• Collaborating with colleagues and wider team to ensure a smooth and efficient customer service experience with a strong attention to detail.
• Utilising the customer and bookings software systems, point of sale and other systems to enhance the customer experience.
• Ideally, you will have gained your customer service experience from working in a front facing, service industry; you will thrive in a fast-paced environment and be able to think on your feet!
• Be highly personable with a positive attitude and a passion for people.
• It is preferableyou will hold a current Workplace First Aid Certificate or be willing to obtain one prior to commencement.
• Have excellent literacy and computer skills, as well as good verbal communication and time management.

What's in it for you? He aha ngā hua ki a koe?

Working for the Recreation, Sport and Events Unit at Christchurch City Council allows you to contribute directly to the community and make a positive impact on the lives of residents and visitors. You will also benefit from:

• Access to training programmes, workshops, and development opportunities
• Collaboration - exposure to wider areas of the organisation
• Benefits - a variety of benefits for Council staff from health schemes to retail discounts.

We understand that recruitment processes can be challenging. If you require any support or adjustments to help you put your best foot forward, please reach out to us at [e-mail]

• Hours of work:
  Position One: Friday 1.30pm-9.30pm, Saturday 2pm-6pm, Sunday 2pm-8pm, Monday 1.30pm-9.30pm: Total of 24.5 hours per week.
  Position Two: Sunday 8am-2pm, Monday 7.30am-1.30pm, Tuesday to Thursday 1.30pm-9.30pm: Total of 33.5 hours per week.
• Position - Permanent, part-time
• Location – This position is primarily based at Jellie Park Recreation & Sports Centre, 295 Ilam Road, Burnside.
• Salary-The rate for this position is $30.98 per hour
• Closes: 14/10/26

Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.

Reference # 43868

Where it's possible to love what you do.