Venue Customer Services Officer

Central Otago District Council; Cromwell Community; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Dog friendly workplace

Active social club

Learning and development opportunities

Supportive team culture

Wellbeing programmeAdditional leave

Job summary

Central Otago District Council is seeking a Venue Customer Services Officer for Te Puna Mahara - Cromwell Memorial Events Centre in Cromwell. You will be the first point of contact for visitors, assist with bookings, events, and ticketing, and help keep the venue running smoothly.

The role requires strong administration and communication skills, a friendly and professional approach, and a willingness to learn as the venue grows.

Qualifications

• Proven customer service experience in reception or public-facing roles.
• Strong administration and data entry skills.
• Excellent communication and interpersonal abilities.
• Willingness to learn as the venue grows.

Responsibilities

• Be the first point of contact for visitors and enquiries.
• Assist with venue bookings, event setup and ticketing.
• Maintain website content and booking systems.
• Provide general admin support and data entry.
• Support health and safety duties including fire warden duties.

Skills

Customer service

Administration

Communication

Independent worker

Tools

Booking systems

Ticketing systems

Point-of-sale

Job description

Posted: 23/09/2026

Closing Date: 19/10/2026

Job Type: Permanent - Full Time

Location: Cromwell

Job Category: Customer Service

We’re looking for a friendly, professional, and adaptable Venue Customer Services Officer to join the team at Te Puna Mahara - Cromwell Memorial Events Centre. This role sits at the heart of a new and evolving community venue and plays an important part in creating a welcoming, safe, and well-organised experience for everyone who uses the building.

As the first point of contact, you’ll connect visitors, hirers, staff, contractors and performers while supporting the smooth operation of the venue day to day with administrative and event tasks. You will also be part of the team that provides essential Health and Safety for the venue.

Key Responsibilities

• Be the first point of contact for visitors, providing a warm and professional welcome
• Answer general enquiries in person, over the phone, and via email
• Welcome people with bookings and show them to rooms or event spaces
• Greet visitors attending meetings or appointments and facilitate connections with staff
• Support venue bookings, event set up (including moving furniture), ticketing, and box office operations
• Help keep website content and booking and ticketing systems up to date
• Provide general administration support, including data entry and record keeping
• Assist with retail and event operations as required, including covering breaks
• Support health and safety in the venue, including acting as a Fire Warden once trained and assisting with evacuations if required
• Work collaboratively with the wider venue team and adapt as the facility continues to develop

This role reports to the Operations Manager and requires you to work full-time hours Tuesday - Saturday. Flexibility to work evenings in line with events and venue activity may be required from time to time.

Desired Skills And Experience

• Proven customer service experience, ideally in a reception or public-facing role
• A strong administration background with good attention to detail
• Excellent communication and interpersonal skills
• The ability to work independently when required
• Confidence using computer systems, including booking, ticketing, or point-of-sale systems
• The ability to stay calm and professional in busy or unexpected situations
• A flexible, creative and adaptable approach and willingness to learn as the venue grows
• A positive, team-focused attitude and strong sense of customer care
• Physically capable of event setup and manual duties including moving furniture
• Willingness to undertake health and safety training, including fire warden duties

Experience in events, hospitality, tourism, retail, or community facilities would be an advantage.

Benefits

• Dog friendly workplace
• An active social club
• Learning and development opportunities
• Supportive team culture
• Wellbeing programmeAdditional leave

About Us

Here at Central Otago District Council, we are a team with a common goal – to make a meaningful impact on our community and shaping the future of this remarkable region. Joining CODC means more than just finding a new workplace; it’s about becoming a part of a network of forward-thinking individuals who are passionate about creating a positive and enjoyable work environment every day.

As a values-based organisation, we centre our work on our whakataukī: ‘Me manaaki tētahi ki tētahi, me pakihiwitahi te tū – kia haere tahi ai tātou’ – Respect each other, stand shoulder to shoulder – So that we may travel on this journey together.

Applications close: 19/10/2026

Any enquiries about this role please email: [e-mail]