Visitor Service Team Member - Fixed Term

Napier City Council; Napier; On-site; NZD 36,000 - 40,000; Full time

Benefits offered by this job

Employee Assistance Program

Values awards

Flu vaccinations

Māori language classes

Flexible work arrangements

Job summary

Napier City Council invites friendly, motivated people to join a six‑month fixed‑term contract over our busy summer season at the National Aquarium of New Zealand in Napier. This is a hands‑on, varied role rotating across admissions, retail, café and events, welcoming visitors, selling tickets and tours, and helping deliver functions and birthday parties.

You’ll work 33 hours a week across four days, based on Napier’s Marine Parade, with a supportive team and good weekend rosters.

Qualifications

• Confident communicator with a passion for delivering top-notch customer service across front-of-house, food service, and retail.
• 1–2 years of experience in a customer service role.
• Solid computer skills and attention to detail.

Responsibilities

• Engage with visitors at front‑of‑house, sharing local knowledge, answering queries, and promoting aquarium experiences and memberships.
• Support our café and retail spaces by serving customers, maintaining high hygiene standards, and seeking opportunities for additional sales.
• Help bring events to life, from responding to party bookings to assisting with set‑up, service, and pack‑down for functions and celebrations.

Skills

Customer service

Cash handling

Computer skills

Communication

Hospitality experience

Retail experience

Job description

We’re looking for friendly, motivated people to join us on a six‑month fixed‑term contract over our busy summer season. This is a hands‑on, varied role where no two days are alike – you’ll rotate across admissions, retail, café, and events, welcoming visitors, selling tickets and tours, serving in the café, supporting retail sales, and helping deliver functions and birthday parties. You’ll be part of a supportive team and a fair roster that ensures everyone gets their share of weekends off.

We’re after someone with great people skills, a positive attitude, and a genuine passion for providing excellent service. You’ll have experience in customer service, hospitality, or retail, be comfortable with cash handling and computers, and enjoy working as part of a collaborative team. In return, you’ll get to work at one of Napier’s most iconic attractions, meet visitors from around the world, and play a part in an organisation dedicated to learning, conservation, and community.

Te Āheinga - The Opportunity

• Engage with visitors at front‑of‑house, sharing local knowledge, answering queries, and promoting aquarium experiences and memberships.
• Support our café and retail spaces by serving customers, maintaining high hygiene standards, and seeking opportunities for additional sales.
• Help bring events to life, from responding to party bookings to assisting with set‑up, service, and pack‑down for functions and celebrations.

He kōrero mōhou - About You

• Confident communicator with a passion for delivering top‑notch customer service across front‑of‑house, food service, and retail.
• 1–2 years of experience in a customer service role.
• Solid computer skills and attention to detail.

Ngā painga mōhou - What we Offer

• Employee Assistance Program (OCP)
• Quarterly values awards + Social club
• Free flu vaccinations (annual)
• Ka Awatea Cultural Wānanga + NCC Kapa Haka
• Te Reo Māori language classes
• Flexible work arrangements (role dependent)

This is fixed term opportunity for six months. You’ll work 33 hours per week across 4 days as rostered (over 7 days an including public holidays). You will be based at the National Aquarium of New Zealand on Napier’s Marine Parade.

The hourly rate for this role is between $26.14 - $29.21 (including KiwiSaver) with the final offer depending on your skills and experience.

We will be interviewing applications as we receive them and may close the role when we have found the right person.

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training.

Before you join, you’ll need to complete pre‑employment checks (including criminal background checks, with some roles requiring health screening and drug & alcohol testing). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.