Customer Experience Pro: Onboarding & Support

McFall Fuel; Tauranga; On-site; NZD 45,000 - 65,000; Full time

Job summary

McFall Fuel in Tauranga, New Zealand is seeking a Customer Experience Support superstar to join our growth-focused team. This role goes beyond standard service, acting as a problem-solver and relationship-builder to help customers get what they need while collaborating across Operations, Planning, Finance and Sales.

You’ll support customers across phone, email and digital channels, assist with onboarding and account support, and continually look for smarter ways to work to deliver exceptional

Qualifications

• Customer service, sales support or contact centre experience.
• A natural problem solver who takes ownership.
• Strong communication and relationship-building skills.
• Great attention to detail and organisational skills.
• Confidence using technology and CRM systems.
• Team-oriented and eager to make a difference.

Responsibilities

• Support customers across phone, email and digital channels.
• Resolve enquiries, service requests and customer issues with confidence and care.
• Assist with customer onboarding, fuel card services and account support.
• Work alongside Operations, Planning, Finance and Sales teams to keep things running smoothly.
• Help improve processes and identify smarter ways of working.
• Contribute to a customer-first culture in a growth-focused business.

Skills

Customer service

Problem solving

Communication

Team player

CRM systems

Tools

CRM systems

Job description

McFall Fuel in Tauranga, New Zealand is seeking a Customer Experience Support superstar to join our growth-focused team. This role goes beyond standard service, acting as a problem-solver and relationship-builder to help customers get what they need while collaborating across Operations, Planning, Finance and Sales.

You’ll support customers across phone, email and digital channels, assist with onboarding and account support, and continually look for smarter ways to work to deliver exceptional