Customer Experience Leader - Store & Online

Woolworths Ltd.; Cambridge; Presencial; NZD 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Team discounts across Woolworths Group

Sonder support program

Global career opportunities

Descripción de la vacante

Woolworths Group in New Zealand is seeking a strong Service Department leader to drive daily store operations, ensure top-quality customer interactions, and oversee online order fulfillment. You will guide a team, maintain store standards, and step in as Acting Store Manager when scheduled.

The role emphasizes staff development, customer experience, and cross-channel support across eCommerce and in-store activities.

Formación

• Leadership and people management experience.
• Strong customer service focus and ability to coach teams.
• Excellent verbal and written communication skills.

Responsabilidades

• Lead the Service Department’s daily operations, including cash handling, cleanliness and presentation of key customer areas.
• Oversee accurate and timely fulfillment of online orders, ensuring freshness and meeting customer expectations.
• Monitor and improve customer satisfaction by analyzing service metrics, gathering feedback, and resolving escalated issues.
• Conduct regular performance health checks and identify improvement opportunities within the department.
• Provide leadership support to the store and act as Store Manager when scheduled, engaging in team collaboration initiatives.

Conocimientos

Leadership

Customer service

Communication

Problem solving

Data interpretation

Weekend shifts

Descripción del empleo

Woolworths Group in New Zealand is seeking a strong Service Department leader to drive daily store operations, ensure top-quality customer interactions, and oversee online order fulfillment. You will guide a team, maintain store standards, and step in as Acting Store Manager when scheduled.

The role emphasizes staff development, customer experience, and cross-channel support across eCommerce and in-store activities.