Customer Experience Host - Scenic Tourism (Fixed Term)

Te Rūnanga o Ngāi Tahu; Christchurch; On-site; NZD 42,000 - 62,000; Full time

Job summary

Dart River Adventures in Glenorchy is seeking a Customer Experience Representative to ensure outstanding service from first contact through to visit completion.

The role supports bookings, inquiries, and daily operations within a welcoming, team-driven environment. Seasonal fixed-term, full-time contract with a focus on delivering memorable visitor experiences in a world-class setting.

Qualifications

• Minimum 12 months in customer service.
• Previous administration experience.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organisational ability.
• Confidence using computer systems and managing customer enquiries.
• Positive, adaptable attitude and willingness to support the wider team.
• Commitment to delivering exceptional customer experiences.
• Interest in Ngāi Tahu values, tikanga, and te reo Māori.

Responsibilities

• Delivering exceptional customer service and hospitality to every visitor.
• Managing bookings, phone enquiries, emails, and reservation systems.
• Supporting daily administration and operational activities.
• Handling customer inquiries and resolving issues professionally.
• Maintaining high presentation standards across customer-facing areas.
• Promoting sustainability initiatives and encouraging visitors to follow the Tiaki Promise.
• Contributing positively to a collaborative and supportive team culture.

Skills

Customer service

Administration

Communication

Attention to detail

Teamwork

Computer systems

Ngāi Tahu values

Job description

Dart River Adventures in Glenorchy is seeking a Customer Experience Representative to ensure outstanding service from first contact through to visit completion.

The role supports bookings, inquiries, and daily operations within a welcoming, team-driven environment. Seasonal fixed-term, full-time contract with a focus on delivering memorable visitor experiences in a world-class setting.