Customer Experience Representative | Dart River

Te Rūnanga o Ngāi Tahu; Christchurch; On-site; NZD 42,000 - 62,000; Full time

Job summary

Dart River Adventures in Glenorchy is seeking a Customer Experience Representative to ensure outstanding service from first contact through to visit completion.

The role supports bookings, inquiries, and daily operations within a welcoming, team-driven environment. Seasonal fixed-term, full-time contract with a focus on delivering memorable visitor experiences in a world-class setting.

Qualifications

• Minimum 12 months in customer service.
• Previous administration experience.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organisational ability.
• Confidence using computer systems and managing customer enquiries.
• Positive, adaptable attitude and willingness to support the wider team.
• Commitment to delivering exceptional customer experiences.
• Interest in Ngāi Tahu values, tikanga, and te reo Māori.

Responsibilities

• Delivering exceptional customer service and hospitality to every visitor.
• Managing bookings, phone enquiries, emails, and reservation systems.
• Supporting daily administration and operational activities.
• Handling customer inquiries and resolving issues professionally.
• Maintaining high presentation standards across customer-facing areas.
• Promoting sustainability initiatives and encouraging visitors to follow the Tiaki Promise.
• Contributing positively to a collaborative and supportive team culture.

Skills

Customer service

Administration

Communication

Attention to detail

Teamwork

Computer systems

Ngāi Tahu values

Job description

Fixed Term, Full-time | Glenorchy, Queenstown Lakes

Create memorable experiences in one of Aotearoa's most spectacular locations.

Do you enjoy connecting with people from around the world and delivering exceptional customer service? Dart River Adventures is looking for a Customer Experience Representative to join our team in beautiful Glenorchy. This is an exciting opportunity to work at the heart of an iconic tourism operation, helping visitors create unforgettable memories while surrounded by the stunning landscapes of Te Waipounamu.

As this is a fixed-term, full-time position, we're looking for someone who can commit to the season and thrive as part of our close-knit team.

What's in it for you?

• Work in a world-class tourism destination surrounded by breathtaking scenery
• Join a supportive, whānau-focused team that values manaakitanga and whanaungatanga
• Be part of a sustainability journey, with Ngāi Tahu Tourism committed to being carbon zero by 2040
• Develop your customer service, tourism, and cultural knowledge with one of New Zealand's leading tourism operators
• Help create meaningful and memorable experiences for visitors from around the globe

About The Role

As our Customer Experience Representative, you'll play a key role in ensuring every manuhiri (visitor) receives outstanding service from the moment they connect with us.

You'll Be Responsible For

• Delivering exceptional customer service and hospitality to every visitor
• Managing bookings, phone enquiries, emails, and reservation systems
• Supporting daily administration and operational activities
• Handling customer enquiries and resolving issues professionally
• Maintaining high presentation standards across customer-facing areas
• Promoting sustainability initiatives and encouraging visitors to follow the Tiaki Promise
• Contributing positively to a collaborative and supportive team culture

What We're Looking For

• At least 12 months' customer service experience
• Previous administration experience
• Strong communication and interpersonal skills
• Excellent attention to detail and organisational ability
• Confidence using computer systems and managing customer enquiries
• A positive, adaptable attitude and willingness to support the wider team
• Commitment to delivering exceptional customer experiences
• An interest in learning about Ngāi Tahu values, tikanga, and te reo Māori

Bonus Skills (not Essential)

• Previous experience in the tourism industry
• Retail sales experience
• Knowledge of booking or reservation systems
• A passion for sharing the unique stories and landscapes of the region with visitors

Our commitment to you

Ngāi Tahu Tourism offers a safe, inclusive, and respectful workplace where everyone can thrive. We value diversity, encourage personal growth, and are committed to creating positive experiences for both our people and our customers.

All successful applicants will be required to pass a pre-employment drug and alcohol test and a Ministry of Justice background check.

Mō tātou, ā, mō kā uri ā muri ake nei
For us and our children after us.