Customer Experience Representative | Southern Jet Boats

Ngai Tahu; Queenstown; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Living wage

Medical insurance

Staff discounts NZ

Supportive team culture

Development opportunities

Stunning locations

Values-led workplace

Job summary

Ngāi Tahu Tourism is seeking a Customer Experience Representative to join Shotover Jet and Dart River Adventures in Queenstown. You will help guests with bookings and reservations while delivering warm, professional service in a fast-paced, outdoors environment.

Based mainly at Shotover Jet, with occasional shifts at Dart River Adventures in Glenorchy, this role offers staff discounts, a living wage, and opportunities for cultural development within a values-led team.

Qualifications

• Previous customer service experience and enjoys working with people.
• Team player who stays calm under pressure.
• Willing to obtain driver's licence (P-Endorsement preferred).

Responsibilities

• Assisting guests with bookings and reservations
• Supporting retail and photography sales
• Delivering warm, professional customer service
• Sharing our stories and values with pride

Job description

Customer Experience Representative | Southern Jet Boats

Join the team behind two of New Zealand's most iconic adventure experiences!

Are you someone who genuinely enjoys helping others and thrives in a fast-paced, people-focused environment? We're looking for a Customer Service Representative to join our team at Shotover Jet and Dart River Adventures.

About the Role
Based mainly at Shotover Jet in Queenstown, with occasional shifts at Dart River Adventures in Glenorchy (free transport provided), this role is all about creating memorable experiences for our manuhiri (visitors). You'll be:

• Assisting guests with bookings and reservations
• Supporting retail and photography sales
• Delivering warm, professional customer service
• Sharing our stories and values with pride

What We're Looking For
We're after someone who:

• Has previous customer service experience and enjoys working with people
• Is a strong team player who stays calm under pressure
• Is physically fit, alert, and safety-conscious
• Can work weekdays, weekends, and public holidays
• Holds a full driver's licence (P-Endorsement preferred or willing to obtain)
• Is open to learning about Ngāi Tahu culture, reo Māori, and tikanga
• Enjoys the outdoors and working in a dynamic environment

What We Offer

• Living Wage guaranteed
• Medical insurance provided
• Staff discounts across all Ngāi Tahu Tourism businesses throughout Aotearoa
• A supportive and inclusive team culture
• Opportunities for professional and cultural development
• A chance to work in one of the most stunning locations in New Zealand
• A values-led workplace where diversity and inclusion are celebrated

Health & Safety
Your safety is our priority. All successful candidates will undergo pre-employment checks, including drug and alcohol testing.

About Us
We're part of Ngāi Tahu Tourism, a values-driven organisation committed to connecting people to our place, our culture, and each other. Learn more about us at ngaitahutourism.co.nz

Eligibility
To apply, you must have the legal right to work in New Zealand (citizen, resident, or valid work visa).