Customer Delivery Representative

Bluecurrent; Whau; On-site; NZD 45,000 - 65,000; Full time

Job summary

Bluecurrent seeks a Customer Delivery Representative in Avondale, Auckland, to keep day-to-day operations flowing smoothly and support the team from start to finish. You will respond to customer and internal queries, coordinate incoming tasks, and collaborate with colleagues to maintain efficient workflows.

A problem-solving mindset and strong communication are essential for delivering accurate outcomes. Experience in customer service in fast-paced settings and a track record of meeting

Qualifications

• Experience in customer service or call centre environments.
• Strong verbal and written communication skills.
• Ability to manage time and juggle multiple priorities.
• Experience meeting KPIs and SLAs in a fast-paced setting.

Responsibilities

• Respond to and resolve customer and internal queries in a timely and professional manner.
• Coordinate and manage incoming tasks, ensuring they are assigned and completed on time.
• Collaborate closely with team members to keep workflows running smoothly.
• Proactively identify and investigate issues, helping to find solutions.
• Escalate complex issues when needed to ensure effective resolution.

Skills

Customer service

Call centre

Administration

Communication

Time management

Multitasking

Problem solving

KPIs/SLAs

Team collaboration

Delivery/operations

Tools

MS Office

Job description

Bluecurrent is helping shape the energy future of New Zealand and Australia, empowering partners with strategic insights and innovativetechnology.

Fornearly twodecades,we'vebeen a trusted leader in smart meteringand digital solutions, helping businesses and communities make betterenergy decisions.

People are at the heart of everything we do. Bluecurrent offers a supportive, inclusive workplace with fantastic benefits, growthopportunities, and an authentic commitment to sustainability.

Every day we live our values of collaboration, innovation, and delivery, sojoin us andlet'screate a smarter, more sustainable future together.

About the role

Exciting opportunity for a Customer Delivery Representative to join our supportive and collaborative team in Avondale.

In this role, you'll be at the centre of day-to-day operations, supporting your team, helping resolve issues, and making sure work flows smoothly from start to finish.

Key responsibilities include:

• Respond to and resolve customer and internal queries in a timely and professional way.
• Coordinate and manage incoming tasks, making sure they are assigned and completed on time.
• Collaborate closely with team members to keep workflows running smoothly.
• Proactively identify and investigate issues, helping to find solutions.
• Escalate more complex issues when needed, ensuring they are resolved effectively.

What we're looking for

We're looking for someone who enjoys problem-solving, collaborating and being part of a team that makes things happen. You'll ideally bring:

• Experience in customer service, a call centre, administration, or a fast-paced operational environment.
• Strong verbal and written communication skills.
• Intermediate Microsoft Office skills (Outlook, Excel, Word and Teams) are essential.
• Ability to manage your time, prioritise tasks and juggle multiple competing demands.
• Experience working in a fast-paced environment where meeting KPIs and service level agreements (SLAs) is a key requirement.
• Proven ability to multitask, stay organised and remain calm under pressure while maintaining a high standard of accuracy.
• A problem-solving mindset and commitment to continuous improvement.
• Experience in the electricity industry or working with electricity retailers would be advantageous but is not essential.

This role is best suited to someone who thrives in a fast-paced environment, enjoys managing multiple priorities at once, and consistently delivers high-quality outcomes.

If you require accessibility support during the application or selection process, please call us on [phone].

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