Customer Data & Insights Analyst

Foodstuffs; Auckland; On-site; NZD 68,000 - 84,000; Full time

Job summary

Foodstuffs Auckland seeks a Client Relations Manager to build and maintain long-term relationships with clients, ensuring satisfaction with products and services and supporting business growth through effective account management.

You will develop and implement client service policies, manage key customers across distributors and retailers, oversee inquiries and complaints, and coordinate with production, logistics and sales to meet delivery expectations.

Qualifications

• Diploma or Degree in Business, Management, Marketing, Communications, Education Management, or a related field.
• Minimum 3 years of experience in client relationship management, customer service management, account management, or a similar client-focused role.
• Proven ability to monitor service quality, analyse client feedback, and implement service improvements.
• Experience in supervising, guiding, or training client-facing staff to maintain consistent service standards.
• Strong communication, interpersonal, negotiation, and conflict-resolution skills.
• Strong organisational and problem-solving skills, with the ability to manage multiple priorities and client matters effectively.

Responsibilities

• Develop and implement client service policies and standards to ensure high-quality service.
• Manage relationships with key clients, distributors, wholesalers, retailers and other business clients.
• Oversee client service operations, including enquiries, orders, service requests, feedback and complaints.
• Liaise with production, warehouse, logistics and sales to ensure delivery and order fulfilment.
• Monitor client service performance and implement improvements to enhance service quality, customer satisfaction and client retention.
• Analyse client feedback, service performance and engagement data and prepare reports for senior management.

Skills

Strong communication

Negotiation

Conflict resolution

Organizational skills

Problem solving

Education

Diploma or Degree in Business/Management/Marketing/Communications/Education Management

Job description

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Primary address of work: Auckland
Vacancy number: 1
Employment type: Permanent full time
Minimum hours per week: 30 Hours
Maximum hours per week: 40 Hours
Minimum hourly rate (low salary range): $35/hour
Maximum hourly rate (high salary range): $40/hour

Company Overview

Excellent opportunity to join a successful and well-established Auckland based trading company andbecome a part of a great team.

Job Summary

The Client Relations Manager is responsible for building and maintaining long-term relationships withclients, ensuring satisfaction with company products and services, and supporting business growththrough effective account management and client engagement strategies.

Key Responsibilities

• Develop and implement client service policies, procedures and standards to ensure consistent and high-quality customer service across the business.
• Manage and maintain strong relationships with key customers, distributors, wholesalers, retailers and other business clients.
• Oversee client service operations, including customer enquiries, orders, service requests, feedback and complaints.
• Liaise with production, warehouse, logistics and sales teams to ensure customer requirements, order specifications and delivery expectations are effectively communicated and fulfilled.
• Monitor customer service performance and implement improvements to enhance service quality, customer satisfaction and client retention.
• Manage and resolve escalated customer complaints relating to products, orders, deliveries and service issues, ensuring appropriate investigation and follow-up.
• Develop and maintain procedures for collecting, reviewing and responding to customer feedback.
• Analyse customer feedback, service performance and client relationship data, and prepare reports and recommendations for senior management.
• Establish customer service standards and monitor the performance of client-facing staff to ensure consistent and professional service delivery.
• Provide guidance and training to client-facing staff on customer service standards, communication procedures, complaint handling and client relationship management.
• Coordinate with internal departments to resolve customer issues and ensure timely and effective delivery of agreed customer solutions.
• Maintain and ensure client records, communications, agreements and service documentation are accurate and up to date.
• Identify opportunities to improve customer service processes and strengthen long-term relationships with key clients.
• Participate in client meetings and service reviews to understand customer requirements and address service performance issues.
• Ensure client service activities comply with company policies, food industry requirements, privacy obligations and relevant regulatory standards.

Job requirement: applicant must meet following requirement to apply for this job

• Diploma or Degree in Business, Management, Marketing, Communications, Education Management, or a related field.OR
• Minimum 3 years of experience in client relationship management, customer service management, account management, or a similar client-focused role.
• Demonstrated ability to monitor service quality, analyse client feedback, and implement service improvement initiatives.
• Experience in supervising, guiding, or training client-facing staff to maintain consistent service standards.
• Strong communication, interpersonal, negotiation, and conflict-resolution skills.
• Strong organisational and problem-solving skills, with the ability to manage multiple priorities and client matters effectively.

Company Overview

Excellent opportunity to join a successful and well-established Auckland based trading company and become a part of a great team.

Job Summary

The Client Relations Manager is responsible for building and maintaining long-term relationships withclients, ensuring satisfaction with company products and services, and supporting business growththrough effective account management and client engagement strategies.

Key Responsibilities

• Develop and implement client service policies, procedures and standards to ensure high-quality services are provided to students, parents, education providers and other clients.
• Manage and maintain relationships with key clients and education-sector stakeholders to understand their needs and ensure appropriate educational support services are delivered.
• Oversee client service operations and coordinate the handling of enquiries, service requests, feedback and complaints.
• Monitor the quality and effectiveness of client services and implement improvements to enhance client satisfaction and retention.
• Liaise with students, parents, educational institutions and service partners to address complex client matters and maintain positive long-term relationships.
• Manage and resolve escalated client complaints and service issues and ensure appropriate corrective actions and follow-up are undertaken.
• Develop procedures for collecting, reviewing and responding to client feedback regarding educational support services.
• Analyse client satisfaction, service performance and engagement data and prepare reports and recommendations for senior management.
• Coordinate with education consultants, administrative staff and other internal teams to ensure client requirements are effectively communicated and delivered.
• Establish service standards and monitor staff performance to ensure consistent and professional client service.
• Provide guidance and training to client-facing staff regarding service standards, communication procedures and complaint resolution.
• Maintain appropriate client relationship management systems and ensure client records and service documentation are accurate and up to date.
• Identify opportunities to improve existing services and develop initiatives that strengthen client engagement and long-term relationships.
• Ensure client service activities comply with organisational policies, privacy requirements and relevant regulatory requirements.

Job requirement: applicant must meet following requirement to apply for this job

• Diploma or Degree in Business, Management, Marketing, Communications, Education Management, or a related field.OR
• Minimum 3 years of experience in client relationship management, customer service management, account management, or a similar client-focused role.
• Proven ability to build, manage, and maintain strong relationships with clients, educational institutions, service providers, and other key stakeholders.
• Strong experience in handling complex client enquiries, complaints, and service-related issues.