Strategic Communications Lead — Pacific Region

Embassy Of The United States Of America; Auckland; On-site; NZD 55,000 - 83,000; Full time

Job summary

Auckland City Foodtalk Limited is seeking a Client Relations Manager in Auckland to build long-term client relationships and support business growth through effective account management. You will set service standards, coordinate with production, warehousing, logistics and sales, and handle inquiries, orders and feedback to ensure timely delivery.

Required: a Diploma or Degree in Business, Marketing, Communications or related field and at least 3 years in client relationship or account

Qualifications

• Diploma or Degree in Business, Management, Marketing, Communications, Education Management, or a related field.
• Minimum 3 years of experience in client relationship management, customer service management, account management, or a similar client-focused role.
• Demonstrated ability to monitor service quality, analyse client feedback, and implement service improvement initiatives.
• Experience in supervising, guiding, or training client-facing staff to maintain consistent service standards.
• Strong communication, interpersonal, negotiation, and conflict-resolution skills.
• Strong organisational and problem-solving skills, with the ability to manage multiple priorities and client matters effectively.

Responsibilities

• Develop and implement client service policies, procedures and standards to ensure high-quality service across the business.
• Manage and maintain relationships with key clients, distributors, wholesalers, retailers and other business clients.
• Oversee client service operations, including customer enquiries, orders, service requests, feedback and complaints.
• Liaise with production, warehouse, logistics and sales teams to ensure customer requirements, order specifications and delivery expectations are effectively communicated and fulfilled.
• Monitor customer service performance and implement improvements to enhance service quality, customer satisfaction and client retention.
• Manage and resolve escalated customer complaints relating to products, orders, deliveries and service issues, ensuring appropriate investigation and follow-up.
• Develop and maintain procedures for collecting, reviewing and responding to customer feedback.
• Analyse customer feedback, service performance and client relationship data, and prepare reports and recommendations for senior management.
• Establish customer service standards and monitor the performance of client-facing staff to ensure consistent and professional service delivery.
• Provide guidance and training to client-facing staff on customer service standards, communication procedures, complaint handling and client relationship management.

Skills

Strong communication

Education

Diploma or Degree in Business, Marketing, Communications, Education Management, or related field

Job description

• What Strategic Communications Lead Pacific Reg...

Showing 32 Strategic Communications Lead Pacific Region jobs in Auckland

Client Relations Manager

Auckland City Foodtalk Limited

Primary address of work: Auckland
Vacancy number: 1
Employment type: Permanent full time
Minimum hours per week: 30 Hours
Maximum hours per week: 40 Hours
Minimum hourly rate (low salary range): $35/hour
Maximum hourly rate (high salary range): $40/hour

Company Overview

Excellent opportunity to join a successful and well-established Auckland based trading company andbecome a part of a great team.

Job Summary

The Client Relations Manager is responsible for building and maintaining long-term relationships withclients, ensuring satisfaction with company products and services, and supporting business growththrough effective account management and client engagement strategies.

Key Responsibilities

• Develop and implement client service policies, procedures and standards to ensure
  consistent and high-quality customer service across the business.
• Manage and maintain strong relationships with key customers, distributors, wholesalers,retailers and other business clients.
• Oversee client service operations, including customer enquiries, orders, service
  requests, feedback and complaints.
• Liaise with production, warehouse, logistics and sales teams to ensure customer
  requirements, order specifications and delivery expectations are effectively
  communicated and fulfilled.
• Monitor customer service performance and implement improvements to enhance
  service quality, customer satisfaction and client retention.
• Manage and resolve escalated customer complaints relating to products, orders,
  deliveries and service issues, ensuring appropriate investigation and follow-up.
• Develop and maintain procedures for collecting, reviewing and responding to customerfeedback.
• Analyse customer feedback, service performance and client relationship data, and
  prepare reports and recommendations for senior management.
• Establish customer service standards and monitor the performance of client-facing staffto ensure consistent and professional service delivery.
• Provide guidance and training to client-facing staff on customer service standards,
  communication procedures, complaint handling and client relationship management.
• Coordinate with internal departments to resolve customer issues and ensure timely andeffective delivery of agreed customer solutions.
• Maintain and ensure client records, communications, agreements and service
  documentation are accurate and up to date.
• Identify opportunities to improve customer service processes and strengthen long-termrelationships with key clients.
• Participate in client meetings and service reviews to understand customer requirementsand address service performance issues.
• Ensure client service activities comply with company policies, food industry
  requirements, privacy obligations and relevant regulatory standards.

Job requirement: applicant must meet following requirement to apply for this job

• Diploma or Degree in Business, Management, Marketing, Communications,
  Education Management, or a related field.OR
• Minimum 3 years of experience in client relationship management, customer service
  management, account management, or a similar client-focused role.
• Demonstrated ability to monitor service quality, analyse client feedback, and
  implement service improvement initiatives.
• Experience in supervising, guiding, or training client-facing staff to maintain
  consistent service standards.
• Strong communication, interpersonal, negotiation, and conflict-resolution skills.
• Strong organisational and problem-solving skills, with the ability to manage multiple
  priorities and client matters effectively.

Primary address of work: Auckland
Vacancy number: 1
Employment type: Permanent full time
Minimum hours per week: 30 Hours
Maximum hours per week: 40 Hours
Minimum hourly rate (low salary range): $35/hour
Maximum hourly rate (high salary range): $40/hour

Company Overview

Excellent opportunity to join a successful and well-established Auckland based trading company and become a part of a great team.

Job Summary

The Client Relations Manager is responsible for building and maintaining long-term relationships withclients, ensuring satisfaction with company products and services, and supporting business growththrough effective account management and client engagement strategies.

Key Responsibilities

• Develop and implement client service policies, procedures and standards to ensure
  high-quality services are provided to students, parents, education providers and other
  clients.
• Manage and maintain relationships with key clients and education-sector stakeholdersto understand their needs and ensure appropriate educational support services aredelivered.
• Oversee client service operations and coordinate the handling of enquiries, service
  requests, feedback and complaints.
• Monitor the quality and effectiveness of client services and implement improvements toenhance client satisfaction and retention.
• Liaise with students, parents, educational institutions and service partners to addresscomplex client matters and maintain positive long-term relationships.
• Manage and resolve escalated client complaints and service issues and ensure
  appropriate corrective actions and follow-up are undertaken.
• Develop procedures for collecting, reviewing and responding to client feedback
  regarding educational support services.
• Analyse client satisfaction, service performance and engagement data and prepare
  reports and recommendations for senior management.
• Coordinate with education consultants, administrative staff and other internal teams toensure client requirements are effectively communicated and delivered.
• Establish service standards and monitor staff performance to ensure consistent and
  professional client service.
• Provide guidance and training to client-facing staff regarding service standards,
  communication procedures and complaint resolution.
• Maintain appropriate client relationship management systems and ensure client recordsand service documentation are accurate and up to date.
• Identify opportunities to improve existing services and develop initiatives that strengthenclient engagement and long-term relationships.
• Ensure client service activities comply with organisational policies, privacy requirementsand relevant regulatory requirements.

Job requirement: applicant must meet following requirement to apply for this job

• Diploma or Degree in Business, Marketing, Communications,
  Education Management, or a related field.OR
• Minimum 3 years of experience in client relationship management, customer
  service management, account management, or a similar client-focused role.
• Proven ability to build, manage, and maintain strong relationships with clients,<