Customer Connections Specialist (Fixed-Term) — Growth & Impact

SmartRecruiters, Inc.; Auckland; On-site; NZD 55,000 - 74,000; Full time

Job summary

Vector in Auckland seeks a Customer Connections Specialist on a fixed-term basis to be the central contact for customers, retailers and service providers requiring new electricity or gas supply or distributed generation.

The role involves assessing requests and managing all queries and follow-ups across their life cycle, building a foundation in electricity and distributed generation while supporting Vector's energy future.

Qualifications

• Track record of providing an exceptional customer experience
• A proactive, customer-focused attitude with strong problem-solving skills
• Previous administrative/coordinator experience
• Great communication skills, both written and verbal, with a calm and professional demeanor

Responsibilities

• Provide a central point of contact for customers, retailers and service providers requiring a new electricity supply, gas supply or distributed generation.
• Carry out assessments for requests and manage all queries, issues and follow-ups across their life cycle.

Skills

Customer experience

Proactive attitude

Admin/Coordinator experience

Communication skills

Job description

Vector in Auckland seeks a Customer Connections Specialist on a fixed-term basis to be the central contact for customers, retailers and service providers requiring new electricity or gas supply or distributed generation.

The role involves assessing requests and managing all queries and follow-ups across their life cycle, building a foundation in electricity and distributed generation while supporting Vector's energy future.