Customer Growth Specialist

Electric Kiwi; Auckland; On-site; NZD 85,000 - 110,000; Full time

Benefits offered by this job

5 extra leave days

Employee assistance program (EAP)

Employee share programme

50% off public transport

Epic office views

Job summary

Electric Kiwi is seeking a Customer Growth Specialist to grow our customer base for Electric Kiwi and Kiwi Mobile through smart cross-sell campaigns, lifecycle communications, and new sales opportunities.

You’ll combine customer marketing, data insights, and testing to turn learnings into campaigns that drive real growth and value for customers and the business.

Qualifications

• Around 2-3 years’ experience in marketing.
• Strong written communication skills and a knack for creating content that gets people engaged.
• Confidence working with data, spotting patterns and understanding campaign performance and ROI.
• A growth mindset and willingness to test, learn and keep making things better.
• Plenty of initiative, attention to detail and confidence working across different teams.

Responsibilities

• Plan and deliver cross-sell campaigns across Electric Kiwi and Kiwi Mobile.
• Use data and AI to design customer marketing campaigns and identify opportunities for growth.
• Support lifecycle communications that keep customers engaged and help reduce churn.
• Get hands-on with Customer.io, helping lead its deployment and becoming an internal go-to for the platform.
• Analyse and report on campaign performance, using what you learn to test, improve and try new approaches.
• Develop and support alternative sales channels and partnerships that drive growth.
• Work closely with Marketing, Product, Data and Insights on campaigns and other growth initiatives.

Skills

Marketing experience

Written communication

Data interpretation

Growth mindset

Initiative

Tools

Customer.io

Job description

Electric Kiwi has been shaking up the power sector since 2014. Today we’re a proud bunch of innovators disrupting electricity, broadband and mobile. Founded by Kiwis, for Kiwis, we operate some of Aotearoa’s fastest-growing brands, including Electric Kiwi and Kiwi Mobile.

We’re a team of almost 200 peeps and our purpose is simple: we exist to make it better, for our customers, our people and our business!

We’ve got a bold strategy and big ambitions to deliver innovation and a digital-first customer service, with relentless commitment to our customers.

We’re looking for a Customer Growth Specialist to help grow our Electric Kiwi and Kiwi Mobile customer base through smart cross-sell campaigns, lifecycle communications and new sales opportunities.

This is a great role for someone who loves customer marketing, data and testing what works, and wants to turn insights into campaigns that drive real growth.

We’re looking for people who bring:

• Curiosity, courage, and a growth mindset that isn’t limited to what's been done in the past
• Respect for others and a collaborative spirit
• Desire to challenge the status quo and build along the way
• Keen to incorporate AI into all the things!

What you’ll bring:

• Around 2-3 years’ experience in marketing
• Strong written communication skills and a knack for creating content that gets people engaged
• Confidence working with data, spotting patterns and understanding campaign performance and ROI
• A growth mindset and willingness to test, learn and keep making things better
• Plenty of initiative, attention to detail and confidence working across different teams

What you’ll do:

• Plan and deliver cross-sell campaigns across Electric Kiwi and Kiwi Mobile
• Use data and AI to design customer marketing campaigns and identify opportunities for growth
• Support lifecycle communications that keep customers engaged and help reduce churn
• Get hands-on with Customer.io, helping lead its deployment and becoming an internal go-to for the platform
• Analyse and report on campaign performance, using what you learn to test, improve and try new approaches
• Develop and support alternative sales channels and partnerships that drive growth
• Work closely with Marketing, Product, Data and Insights on campaigns and other growth initiatives

We’re a fast moving (grown up) start up that thrives on agility.

We’re deep into AI, so here’s the skills you’ll learn:You’ll get plenty of opportunity to grow your skills acrosscustomer lifecycle marketing, Customer.io, data and campaign analysis, AI-assisted marketing and experimentation. You’ll work across different teams and channels, testing what works, learning from the results and finding smarter ways to drive customer growth

How we make it better for you

• 5 extra days of paid leave
• EAP through Clearhead
• A share programme, cause success is sweeter when it’s shared
• 50% off public transport
• Epic office views

If you’re looking to make a difference in a company that makes a difference, we want to hear from you.

To be eligible for this role, you must have permanent working rights in NZ.