Customer Experience Specialist - 12-Month Fixed Term

Waipā Networks; Te Awamutu; On-site; NZD 50,000 - 65,000; Full time

Job summary

Waipā Networks is seeking a Customer Experience Specialist for a 12-month fixed-term period to support customers, coordinate information and keep communication flowing across the business. You will handle inquiries, service issues, outages and billing-related queries while collaborating with various teams to ensure timely information delivery.

The ideal candidate will have at least two years in admin/coordination or customer-focused roles, strong written and verbal communication, and a

Qualifications

• At least two years in admin, coordination or customer-focused role.
• Strong written and verbal communication.
• Calm, organized and adaptable when priorities change.
• Attention to detail and accurate record-keeping.
• Proactive, solutions-focused with great customer service.

Responsibilities

• Provide first-line customer support by phone, email, Messenger and in person.
• Respond to inquiries, complaints and service issues professionally.
• Assist investigations in line with Utilities Disputes guidelines.
• Coordinate planned power outage communications and notifications.
• Support outage response administration, including logging, dispatching and closing jobs.
• Provide admin support for new connections, metering, distributed generation and outage reporting.
• Maintain accurate customer and operational records across our business systems.
• Work with customers, electricians, retailers, contractors and teams across Waipā Networks.
• Prepare information for audits and keep key processes documented and up to date.

Skills

Customer service

Admin experience

Communication skills

Record keeping

Problem solving

Organisational skills

Job description

Waipā Networks is seeking a Customer Experience Specialist for a 12-month fixed-term period to support customers, coordinate information and keep communication flowing across the business. You will handle inquiries, service issues, outages and billing-related queries while collaborating with various teams to ensure timely information delivery.

The ideal candidate will have at least two years in admin/coordination or customer-focused roles, strong written and verbal communication, and a