Customer Connections Specialist (fixed term)

SmartRecruiters, Inc.; Auckland; On-site; NZD 55,000 - 74,000; Full time

Job summary

Vector in Auckland seeks a Customer Connections Specialist on a fixed-term basis to be the central contact for customers, retailers and service providers requiring new electricity or gas supply or distributed generation.

The role involves assessing requests and managing all queries and follow-ups across their life cycle, building a foundation in electricity and distributed generation while supporting Vector's energy future.

Qualifications

• Track record of providing an exceptional customer experience
• A proactive, customer-focused attitude with strong problem-solving skills
• Previous administrative/coordinator experience
• Great communication skills, both written and verbal, with a calm and professional demeanor

Responsibilities

• Provide a central point of contact for customers, retailers and service providers requiring a new electricity supply, gas supply or distributed generation.
• Carry out assessments for requests and manage all queries, issues and follow-ups across their life cycle.

Skills

Customer experience

Proactive attitude

Admin/Coordinator experience

Communication skills

Job description

Customer Connections Specialist (fixed term)

• Full-time
• Engagement type: Fixed Term - Employee

Culture that powers progress

At Vector, our culture is more than just words – it’s how we connect, collaborate and make a difference every day. It’s built on a shared commitment to inclusion, innovation and creativity, shaping not just how we operate, but how we power Auckland and create a new energy future.

• Diversity makes us stronger – We encourage our people to bring their whole selves to work, embracing ideas that challenge, inspire and drive change
• Connected to our communities – We’re united around delivering exceptional customer outcomes. We don’t just power homes – we support lives, respond in times of need and help shape a cleaner energy future
• Passionate about what we do - We take pride in keeping the lights on across Auckland, connecting families and driving industry transformation, and are excited about the legacy we’re building – a smarter, cleaner energy future
• A diverse culture of staff-led networks and celebrations – We’re proud of our staff-led networks, and of our growing cultural calendar of events and celebrations across the year, from Matariki and Lunar New Year to Diwali and Eid.

The role

As Customer Connections Specialist, you’ll provide a central point of contact for customers, retailers and service providers requiring a new electricity supply, gas supply or distributed generation.

You’ll carry out assessments for requests, and manage all queries, issues and follow-ups that arise throughout their life cycle.

In this role, you’ll benefit from gaining a valuable and broad foundation of understanding in electricity, gas and distributed generation, which can present opportunities for you in whichever direction you may want your Vector career to go!

Please note that this position is available on a fixed term basis, ending July 2027.

Who are we looking for?

We envisage you’ll have:

• A track record of providing an exceptional customer experience
• A proactive, customer-focused attitude, coupled with strong problem-solving skills
• Previous administrative/coordinator experience
• Great communication skills, both written and verbal, with a calm and professional demeanour.

Why Vector

We know that great energy starts with great people, and we’re committed to creating an environment where you can be, do and achieve your best:

• Enhance your wellbeing, protect your future and empower your personal and professional growth through our extensive benefits package
• Supercharge your career through internal opportunities, our progression scheme, tailored development plans and investment in your learning and growth
• Join a company embracing innovation and collaborating with leading names worldwide to develop and adopt cutting-edge technologies, like X The Moonshot Factory.

Vector values diversity in all its forms and welcomes people of all backgrounds, experiences, identities and abilities to be part of our team.

Vector values diversity in all its forms and welcomes people of all backgrounds, experiences, identities and abilities to be part of our team.