Customer Connections Specialist - Elevate CX (Fixed-Term)

Vector Limited; Auckland; On-site; NZD 60,000 - 85,000; Full time

Benefits offered by this job

Benefits package

Job summary

Vector Limited in Auckland, New Zealand, is seeking a Customer Connections Specialist on a fixed-term basis ending July 2027. You will be the central point of contact for customers, retailers and service providers needing new electricity or gas supply, or distributed generation.

You will assess requests and manage queries throughout their life cycle, gaining a broad understanding of electricity, gas and distributed generation, which can present opportunities for your Vector career.

Qualifications

• A track record of providing an exceptional customer experience.
• A proactive, customer-focused attitude, coupled with strong problem-solving skills.
• Previous administrative/coordinator experience.
• Great communication skills, both written and verbal, with a calm and professional demeanour.

Responsibilities

• Provide a central point of contact for customers, retailers and service providers requiring a new electricity supply, gas supply or distributed generation.
• Carry out assessments for requests, and manage all queries, issues and follow-ups that arise throughout their life cycle.
• In this role, you’ll gain a valuable and broad foundation of understanding in electricity, gas and distributed generation, which can present opportunities for you in whichever direction you may want your Vector career to go!
• This is a fixed-term position ending July 2027.

Skills

Customer service

Communication

Administrative coordination

Problem-solving

Job description

Vector Limited in Auckland, New Zealand, is seeking a Customer Connections Specialist on a fixed-term basis ending July 2027. You will be the central point of contact for customers, retailers and service providers needing new electricity or gas supply, or distributed generation.

You will assess requests and manage queries throughout their life cycle, gaining a broad understanding of electricity, gas and distributed generation, which can present opportunities for your Vector career.