Customer Connections Specialist (fixed term)

Vector Limited; Auckland; On-site; NZD 60,000 - 85,000; Full time

Benefits offered by this job

Benefits package

Job summary

Vector Limited in Auckland, New Zealand, is seeking a Customer Connections Specialist on a fixed-term basis ending July 2027. You will be the central point of contact for customers, retailers and service providers needing new electricity or gas supply, or distributed generation.

You will assess requests and manage queries throughout their life cycle, gaining a broad understanding of electricity, gas and distributed generation, which can present opportunities for your Vector career.

Qualifications

• A track record of providing an exceptional customer experience.
• A proactive, customer-focused attitude, coupled with strong problem-solving skills.
• Previous administrative/coordinator experience.
• Great communication skills, both written and verbal, with a calm and professional demeanour.

Responsibilities

• Provide a central point of contact for customers, retailers and service providers requiring a new electricity supply, gas supply or distributed generation.
• Carry out assessments for requests, and manage all queries, issues and follow-ups that arise throughout their life cycle.
• In this role, you’ll gain a valuable and broad foundation of understanding in electricity, gas and distributed generation, which can present opportunities for you in whichever direction you may want your Vector career to go!
• This is a fixed-term position ending July 2027.

Skills

Customer service

Communication

Administrative coordination

Problem-solving

Job description

At Vector, our culture is more than just words - it's how we connect, collaborate and make a difference every day. It's built on a shared commitment to inclusion, innovation and creativity, shaping not just how we operate, but how we power Auckland and create a new energy future.

Here's what our people have to say about life at Vector.

Our culture sets us apart

• Diversity makes us stronger - We encourage our people to bring their whole selves to work, embracing ideas that challenge, inspire and drive change
• Connected to our communities - We're united around delivering exceptional customer outcomes. We don't just power homes - we support lives, respond in times of need and help shape a cleaner energy future
• Passionate about what we do - We take pride in keeping the lights on across Auckland, connecting families and driving industry transformation, and are excited about the legacy we're building - a smarter, cleaner energy future
• A diverse culture of staff-led networks and celebrations - We're proud of our staff-led networks, and of our growing cultural calendar of events and celebrations across the year, from Matariki and Lunar New Year to Diwali and Eid.

The role

As Customer Connections Specialist, you'll provide a central point of contact for customers, retailers and service providers requiring a new electricity supply, gas supply or distributed generation.

You’ll carry out assessments for requests, and manage all queries, issues and follow-ups that arise throughout their life cycle.

In this role, you'll benefit from gaining a valuable and broad foundation of understanding in electricity, gas and distributed generation, which can present opportunities for you in whichever direction you may want your Vector career to go!

Please note that this position is available on a fixed term basis, ending July 2027.

Who are we looking for?

We envisage you'll have:

• A track record of providing an exceptional customer experience
• A proactive, customer-focused attitude, coupled with strong problem-solving skills
• Previous administrative/coordinator experience
• Great communication skills, both written and verbal, with a calm and professional demeanour.

Why Vector

We know that great energy starts with great people, and we're committed to creating an environment where you can be, do and achieve your best:

• Enhance your wellbeing, protect your future and empower your personal and professional growth through our extensive benefits package
• Supercharge your career through internal opportunities, our progression scheme, tailored development plans and investment in your learning and growth
• Join a company embracing innovation and collaborating with leading names worldwide to develop and adopt cutting-edge technologies, like X The Moonshot Factory.

Applications close by Sunday 4 October 2026; however, interviews may be held sooner.

Vector values diversity in all its forms and welcomes people of all backgrounds, experiences, identities and abilities to be part of our team.