Customer-Centric Retail Associate

Woolworths Group; Stratford; On-site; NZD 28,000 - 33,000; Full time

Benefits offered by this job

Team discounts

Sonder support

Job summary

Woolworths Group NZ operates in over 185 stores with thousands of team members, delivering a better everyday experience across Aotearoa. We foster a friendly, energetic culture with room for ideas and growth, serving around three million customers weekly.

On the shop floor, you’ll provide personalised customer service, help with deliveries, and support daily operations while maintaining presentation and safety standards. This role is based in-store in New Zealand.

Qualifications

• Focus on delivering excellent customer service on the shop floor.
• Ability to engage customers, resolve inquiries, and handle complaints.
• Strong communication and teamwork to support store operations.

Responsibilities

• Champion Customer Service: engage customers with personalised assistance and resolve inquiries promptly.
• Ensure Store Accuracy: maintain inventory control, verify stock, conduct stocktakes, and uphold price integrity.
• Process Deliveries & Maintain Presentation: handle deliveries timely and keep areas clean and organised.
• Support Daily Operations: collaborate with the team to achieve smooth daily operations.
• Prioritise Safety & Compliance: follow safety rules and company policies.

Skills

Customer service

Interpersonal skills

Detail-oriented

Proactive

Education

No formal qualifications required

Tools

POS systems

Job description

Woolworths Group NZ operates in over 185 stores with thousands of team members, delivering a better everyday experience across Aotearoa. We foster a friendly, energetic culture with room for ideas and growth, serving around three million customers weekly.

On the shop floor, you’ll provide personalised customer service, help with deliveries, and support daily operations while maintaining presentation and safety standards. This role is based in-store in New Zealand.