Customer-First Retail Assistant | Service & Stock Expert

Woolworths Group; Paihia; On-site; NZD 42,000 - 58,000; Full time

Benefits offered by this job

Team discounts across Woolworths Group

Sonder support program for team health

Job summary

Woolworths Group NZ is seeking a Store Associate in Paihia to deliver excellent customer service and support daily store operations. You will engage customers with personalised assistance, replenish essentials, maintain high stock quality and store presentation, and uphold safety and compliance standards.

Join a dynamic team at Woolworths Group NZ, with opportunities for growth, team discounts, and a supportive, values-driven culture across New Zealand and Australia.

Qualifications

• Customer-Centric Focus: You provide outstanding customer service, consistently focused on maximising loyalty through personalised support.
• Strong Interpersonal Skills: You possess strong communication and interpersonal skills, enabling effective interactions.
• Integrity & Professionalism: You demonstrate a clear commitment to company values and integrity, consistently upholding professional standards and policies.
• Detail-Oriented & Proactive: You are detail-oriented, ensuring accuracy in your work and proactively escalating issues to management when necessary.

Responsibilities

• Champion Customer Service & Engagement: Be highly visible, engage customers with personalised assistance, and promptly resolve inquiries and complaints.
• Drive Product Availability & Quality: Continuously replenish products, focusing on essentials and fresh food, and ensure high standards for stock quality, rotation, and presentation.
• Support Smooth Operations & Standards: Collaborate effectively with the team ("Swarm") for daily operations, maintaining store cleanliness and organisation.
• Prioritise Safety & Compliance: Uphold safety protocols, report hazards, and ensure all tasks adhere to company policies and legal requirements.

Skills

Customer service

Interpersonal skills

Integrity

Detail-oriented

Job description

Woolworths Group NZ is seeking a Store Associate in Paihia to deliver excellent customer service and support daily store operations. You will engage customers with personalised assistance, replenish essentials, maintain high stock quality and store presentation, and uphold safety and compliance standards.

Join a dynamic team at Woolworths Group NZ, with opportunities for growth, team discounts, and a supportive, values-driven culture across New Zealand and Australia.