Customer-Centric Retail Assistant: Store Ops & Service

Woolworths Group; Gisborne; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Team discounts across Woolworths Group

Sonder support for team members

Global career opportunities

Job summary

Woolworths Group in Gisborne, New Zealand, is looking for a customer-focused team member to help deliver a welcoming shopping experience and outstanding service. You’ll engage with customers, support store operations, and contribute to a clean, well-presented environment.

You’ll bring a personal approach, strong communication, and a proactive mindset to ensure customer satisfaction, safety, and smooth daily operations across the team.

Qualifications

• Customer-Centric Focus: you provide service that maximises loyalty through personalised support.
• Strong Interpersonal Skills: you communicate effectively with customers and colleagues.
• Integrity & Professionalism: you uphold company values and policies.
• Detail-Oriented & Proactive: you ensure accuracy and escalate issues when needed.

Responsibilities

• Provide excellent customer service to enhance the overall shopping experience.
• Support daily store operations by assisting customer needs.
• Maintain strong store presentation to achieve high customer satisfaction.
• Champion customer engagement and promptly resolve inquiries and complaints.
• Collaborate with the team to ensure safe, compliant, and efficient store operations.

Skills

Customer-Centric Focus

Strong Interpersonal Skills

Integrity & Professionalism

Detail-Oriented & Proactive

Job description

Woolworths Group in Gisborne, New Zealand, is looking for a customer-focused team member to help deliver a welcoming shopping experience and outstanding service. You’ll engage with customers, support store operations, and contribute to a clean, well-presented environment.

You’ll bring a personal approach, strong communication, and a proactive mindset to ensure customer satisfaction, safety, and smooth daily operations across the team.