Customer Applications Specialist

Mercury; Auckland; Hybrid; NZD 90,000 - 120,000; Part time

Benefits offered by this job

Fresh fruit twice a week

Well-being programme with up to $100/年

Flexible working policy

Home and on-site work flexibility

Job summary

Mercury is seeking a Salesforce Marketing Cloud specialist to join our Customer Platform Team in Auckland on a fixed-term parental leave cover for up to 13 months.

You will design and optimise customer journeys across channels, using AMPscript and multiple data sources, collaborating with stakeholders to deliver data-driven communications. This is a hands-on role with flexible working from Mercury’s premises and from home, offering growth within New Zealand’s largest multi-utility provider.

Qualifications

• At least 3 years’ hands-on experience with Salesforce Marketing Cloud.
• Proven experience building multi-channel journeys and marketing automation.
• Strong AMPscript skills and experience building complex communications from multiple data sources.
• Self-starter mindset – able to work independently while being a team player.
• Strong problem-solving and analytical skills with attention to detail.
• Clear communication – able to explain technical topics to both technical and non-technical people.
• Collaborative approach with good time management.
• Business degree or equivalent in a relevant field is a bonus.
• A diverse workplace where your unique abilities are recognised and encouraged.
• Flexible working policy – work from premises and home.

Responsibilities

• Build, manage and optimise automated journeys across channels using Salesforce Marketing Cloud.
• Develop complex, personalised communications using AMPscript with multi-source data.
• Collaborate with the Customer Platform Team to reduce technical debt and maintain up-to-date documentation.
• Understand stakeholder needs to ensure solutions actually work for users.
• Identify improvements to journey performance and efficiency.
• Support and coach end users to maximise platform usage.
• Identify and resolve technical and functional issues as they arise.
• Participate in peer reviews, build checks and testing; learn other platforms.

Skills

Salesforce Marketing Cloud

AMPscript

Marketing automation

Multi-channel journeys

Data integration

Analytical skills

Communication skills

Team collaboration

Education

Business degree or equivalent

Tools

Salesforce Marketing Cloud

Job description

Mercury is a bold future-focused organisation, providing energy and telecommunications to more Kiwis than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose. Taking care of tomorrow: connecting people and place today. This pushes us to do all we can to create a better future for our people, our communities, and Aotearoa New Zealand.

We’re on the lookout for a Salesforce Marketing Cloud specialist to join our Customer Platform Team on a fixed-term basis, covering parental leave for up to 13 months.

This is a genuine hands-on marketing automation role. You’ll be the go-to person for building and optimising our customer communication journeys across multiple channels, working closely with the Customer business to keep pace with their evolving needs. If you love getting into the detail of journey design and complex, data-driven communications, and want to make a real impact without the commitment of a permanent move, this could be exactly what you’re after.

You’ll be part of a supportive team, with the autonomy to own your work and the backing of experienced colleagues when you need it.

Tāu e mahi ai | What you’ll be doing

• Building, managing and optimising automated communication journeys across multiple channels using Salesforce Marketing Cloud
• Developing complex, personalised communications using AMPscript, drawing on multiple large internal and external data sources
• Working alongside the Customer Platform Team to spot opportunities and steer clear of technical debt, while contributing to clear, up-to-date platform documentation
• Getting to know the day-to-day realities of our stakeholders, so your solutions actually work for the people using them
• Spotting ways to improve, streamline and optimise how our journeys and communications perform
• Supporting, coaching, and troubleshooting for end users so they get the most out of the platform and can problem-solve with confidence
• Identifying and resolving technical and functional issues as they come up
• Taking part in peer reviews, build checks, and functional testing, while picking up knowledge of other platforms along the way

Please note that the start date for this role is from the 1st February 2026.

• At least 3 years’ hands-on experience with Salesforce Marketing Cloud (essential)
• Proven experience building multi-channel journeys and marketing automation
• Strong AMPscript skills, with experience building complex communications from multiple large internal and external data sources
• A self-starter mindset – you can run with things independently, while still being a great team player
• Strong problem-solving and analytical skills, with an eye for detail
• Clear communication – you can explain technical things simply, to technical and non-technical people alike
• A collaborative approach – you build relationships easily and put the team first
• Sound time management, with a focus on continuous improvement
• A business degree (or equivalent experience) in a relevant field is a bonus, not a must
• A diverse workplace where your unique abilities and talents will be recognised and encouraged
• The opportunities, career paths and facilities associated with working for one of New Zealand's largest multi-utility providers
• Flexible working policy - The autonomy and trust to work flexibly from our purpose-built premises and from home, recognising the value of this flexibility in the modern world
• Fresh Fruit delivered twice a week
• Excellent well-being programme including up to $100 annual check ups and confidential assistance programme

Mercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future. Part of your role includes building your skillset and mindset through a variety of ways. We believe this creates an energised, innovative and agile work environment where you will feel valued.

Every voice has its place – and together, we thrive.

At Mercury, we believe different backgrounds, experiences and capabilities make us stronger.

The full position description is available below. Applications close at 17th November 2026.

Reference # 44501

Posted 03 Nov 2026

Closing 17 Nov 2026 17:00

Location(s) Auckland, Tauranga

Expertise Communications, Digital Marketing, Information Technology, Marketing, Sales