Customer Applications Specialist

Mercury NZ; Tauranga; Hybrid; NZD 85,000 - 110,000; Full time

Benefits offered by this job

Flexible working policy

Fresh Fruit twice a week

Well-being programme and up to $100 0

Job summary

Mercury NZ in Tauranga is seeking a Salesforce Marketing Cloud specialist to join our Customer Platform Team on a fixed-term basis for parental leave.

This hands-on role focuses on building and optimising customer journeys across multiple channels, using AMPscript and large data sources to deliver personalised communications. You’ll work with colleagues to ensure scalable, reliable campaigns while enjoying flexible working arrangements.

Qualifications

• 3+ years hands-on Salesforce Marketing Cloud experience.
• Proven ability to build multi-channel journeys and automation
• Strong AMPscript skills with experience building complex communications from multiple large data sources
• Self-starter who can run with things independently while still being a great team player
• Excellent problem-solving and analytical abilities
• Clear communication with both technical and non-technical people
• Collaborative attitude and team-first mindset
• Good time management and focus on continuous improvement
• Business degree preferred, not mandatory

Responsibilities

• Build and optimise automated journeys across channels using Salesforce Marketing Cloud
• Develop personalised communications using AMPscript from multiple large internal and external data sources
• Collaborate with Customer Platform Team to identify opportunities and maintain platform documentation
• Understand stakeholder needs to ensure practical solutions that actually work for users
• Identify ways to improve and streamline journey performance
• Provide support, coaching, and troubleshooting for end users to maximise platform usage
• Identify and resolve technical and functional issues as they arise
• Participate in peer reviews, build checks, and functional testing

Skills

Salesforce Marketing Cloud

Multi-channel journeys

AMPscript

Self-starter

Problem solving

Clear communication

Collaboration

Time management

Business degree (bonus)

Education

Business degree

Job description

He whakahaere aronga-anamata a Mercury, e tuku ana i te pūngao me ngā whitimamao ki te mahi a tangata o Aotearoa, ā, he nui ake i tā ētahi atu. Waihoki, e para ana i te huarahi mā te pūngao whakahou me te whai i tētahi anamata toitū. Kei te iho ko tō mātou koronga. Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata. He āki tēnei i a tātou ki te whakapau kaha kia hua ake ai he anamata pai ake mō ō tātou tāngata, mō ō tātou hapori, me Aotearoa.

Mercury is a bold future-focused organisation, providing energy and telecommunications to more Kiwis than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose. Taking care of tomorrow: connecting people and place today. This pushes us to do all we can to create a better future for our people, our communities, and Aotearoa New Zealand.

Tā mātou arawātea | Our Opportunity

We’re on the lookout for a Salesforce Marketing Cloud specialist to join our Customer Platform Team on a fixed-term basis, covering parental leave for up to 13 months.

This is a genuine hands‑on marketing automation role. You’ll be the go‑to person for building and optimising our customer communication journeys across multiple channels, working closely with the Customer business to keep pace with their evolving needs. If you love getting into the detail of journey design and complex, data‑driven communications, and want to make a real impact without the commitment of a permanent move, this could be exactly what you’re after.

You’ll be part of a supportive team, with the autonomy to own your work and the backing of experienced colleagues when you need it.

Tāu e mahi ai | What you’ll be doing

• Building, managing and optimising automated communication journeys across multiple channels using Salesforce Marketing Cloud
• Developing complex, personalised communications using AMPscript, drawing on multiple large internal and external data sources
• Working alongside the Customer Platform Team to spot opportunities and steer clear of technical debt, while contributing to clear, up-to-date platform documentation
• Getting to know the day-to-day realities of our stakeholders, so your solutions actually work for the people using them
• Spotting ways to improve, streamline and optimise how our journeys and communications perform
• Supporting, coaching, and troubleshooting for end users so they get the most out of the platform and can problem-solve with confidence
• Identifying and resolving technical and functional issues as they come up
• Taking part in peer reviews, build checks, and functional testing, while picking up knowledge of other platforms along the way

Please note that the start date for this role is from the 1st February 2026.

Tāu ka kawe mai | What you’ll bring

• At least 3 years’ hands‑on experience with Salesforce Marketing Cloud (essential)
• Proven experience building multi‑channel journeys and marketing automation
• Strong AMPscript skills, with experience building complex communications from multiple large internal and external data sources
• A self‑starter mindset – you can run with things independently, while still being a great team player
• Strong problem‑solving and analytical skills, with an eye for detail
• Clear communication – you can explain technical things simply, to technical and non‑technical people alike
• A collaborative approach – you build relationships easily and put the team first
• Sound time management, with a focus on continuous improvement
• A business degree (or equivalent experience) in a relevant field is a bonus, not a must

He aha te pai o te hono mai? | Why join us?

• A diverse workplace where your unique abilities and talents will be recognised and encouraged
• The opportunities, career paths and facilities associated with working for one of New Zealand's largest multi‑utility providers
• Flexible working policy - The autonomy and trust to work flexibly from our purpose‑built premises and from home, recognising the value of this flexibility in the modern world
• Fresh Fruit delivered twice a week
• Excellent well‑being programme including up to $100 annual check ups and confidential assistance programme

Mercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future. Part of your role includes building your skillset and mindset through a variety of ways. We believe this creates an energised, innovative and agile work environment where you will feel valued.

E koekoe te tūī, e ketekete te kākā, e kūkū te kererū Every voice has its place – and together, we thrive.

At Mercury, we believe different backgrounds, experiences and capabilities make us stronger. If this role matches your skills and interests, we encourage you to apply, even if you don’t meet every requirement.

Applications close at 17th November 2026. We may review applications, begin interviews and close the advertisement before this date, so we encourage you to apply early.