Commercial Account Manager

Mercury Nz; Auckland; Hybrid; NZD 100,000 - 130,000; Full time

Benefits offered by this job

Additional 5 days leave per annum (MyD

Tax-free home office payment $400

Mercury Employee Share Scheme – $1,000

Annual salary reviews with parental-le

Discounted health insurance and life &

Well-being programme incl. up to $100

Gender affirmation leave & bereavement

Job summary

Mercury NZ is seeking an experienced Commercial Account Manager to lead a portfolio of high-value Commercial and Industrial customers, delivering strong retention, commercial outcomes and professional account leadership.

You'll join a nine-person team in a structured, performance-focused environment where customer engagement is primarily telephone and digitally led, with three days per week in one of Mercury's offices.

Qualifications

• Minimum 5 years’ experience in B2B account management.
• Experience managing high-value or complex portfolios.
• Strong commercial acumen, including pricing, quoting, and understanding of cost drivers.
• Proven ability to manage customer complaints and challenging conversations with professionalism.
• Highly developed communication skills, with the ability to engage credibly at all levels.
• Experience using CRM systems and managing accurate, detailed customer records.
• A mature, self-directed approach, with strong organisational skills and accountability for outcomes.

Responsibilities

• Manage and grow a portfolio of high-value customers, with accountability for retention, renewals, and revenue performance.
• Build and maintain senior-level relationships, acting as a trusted and commercially credible advisor.
• Lead contract renewals and quoting, developing competitive, commercially sound proposals aligned to strategy.
• Handle complex customer interactions, including complaints and escalations, with professionalism and sound judgement.
• Coordinate end-to-end account operations, including billing, metering, connections, credit, and reporting requirements.
• Work cross-functionally to ensure timely, accurate delivery of customer outcomes and issue resolution.
• Apply commercial and data insights to inform discussions, identify opportunities, and improve account performance.

Skills

Account management

High-value accounts

Commercial acumen

Pricing & quoting

CRM systems

Stakeholder communication

Organisational skills

Tools

CRM systems

Job description

He whakahaere aronga-anamata a Mercury, e tuku ana i te pūngao me ngā whitimamao ki te mahi a tangata o Aotearoa, ā, he nui ake i tā ētahi atu. Waihoki, e para ana i te huarahi mā te pūngao whakahou me te whai i tētahi anamata toitū. Kei te iho ko tō mātou koronga. Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata. He āki tēnei i a tātou ki te whakapau kaha kia hua ake ai he anamata pai ake mō ō tātou tāngata, mō ō tātou hapori, me Aotearoa.

Mercury is a bold future-focused organisation, providing energy and telecommunications to more Kiwis than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose. Taking care of tomorrow: connecting people and place today. This pushes us to do all we can to create a better future for our people, our communities, and Aotearoa New Zealand.

The Opportunity

We’re looking for an experienced Commercial Account Manager to manage a portfolio of high-value Commercial and Industrial customers, delivering strong retention, commercial outcomes, and professional account leadership.

Mō te tūranga | About the role:

You’ll be part of a team of nine, operating in a structured, performance-focused environment where customer engagement is primarily telephone and digitally led.

• Manage and grow a portfolio of high-value customers, with accountability for retention, renewals, and revenue performance
• Build and maintain senior-level relationships, acting as a trusted and commercially credible advisor
• Lead contract renewals and quoting, developing competitive, commercially sound proposals aligned to strategy
• Handle complex customer interactions, including complaints and escalations, with professionalism and sound judgement
• Coordinate end-to-end account operations, including billing, metering, connections, credit, and reporting requirements
• Work cross-functionally to ensure timely, accurate delivery of customer outcomes and issue resolution
• Apply commercial and data insights to inform discussions, identify opportunities, and improve account performance

Please note that while this is a hybrid flexible role, you will be required to spend 3 days a week working from one of our offices.

Tāu ka kawe mai | What you’ll bring:

• Minimum 5 years’ experience in account management within a B2B environment (telephone-based experience essential)
• Demonstrated experience managing high-value or complex customer portfolios
• Strong commercial acumen, including pricing, quoting, and understanding of cost drivers
• Proven ability to manage customer complaints and challenging conversations with professionalism
• Highly developed communication skills, with the ability to engage credibly at all levels
• Experience using CRM systems and managing accurate, detailed customer records
• A mature, self-directed approach, with strong organisational skills and accountability for outcomes

He aha te pai o te hono mai? | Why join us?

• Additional 5 days leave per annum (MyDays)
• $400 one off tax-free payment towards setting up your home office
• A diverse workplace where your unique abilities and talents will be recognised and encouraged
• Annual salary reviews with excellent parental leave policy, with the option to purchase additional leave
• Join the Employee Share Scheme where you receive $1,000 of Mercury shares annually with a 3-year period of restriction
• The opportunities, career paths and facilities associated with working for one of New Zealand's largest multi-utility providers
• Discounted health insurance and free life and income insurance
• Excellent well-being programme including up to $100 annual check ups and confidential assistance programme
• Gender affirmation leave and supportive bereavement leave to be taken when you lose anyone close to you, including your pet

Mercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future. Part of your role includes building your skillset and mindset through a variety of ways. We believe this creates an energised, innovative and agile work environment where you will feel valued.

E koekoe te tūī, e ketekete te kākā, e kūkū te kererū

Every voice has its place – and together, we thrive.

At Mercury, we believe that having a team of individuals with different backgrounds, experience and capability working together makes us stronger and better as an organisation. We know that some candidates may only apply for a role if they meet all of the criteria. If you want to join our team, we encourage you to apply for any role that matches your skills, capabilities and interests, even if you aren't sure if you meet all of the criteria.

A full position description is available below.

Applications close 12th November 2026 at 5:00pm.

Please note that Mercury retains the right to bring a particularly strong candidate through to interview more quickly.