Marketing Communications Lead

Contact Energy Ltd; Auckland; Hybrid; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Free health insurance

KiwiSaver boost

Contact Shares access

Home setup payment

Parental leave policy

Product payments for Contact customers

Job summary

Contact Energy in Auckland is seeking a seasoned marketing professional to lead the development and delivery of campaigns that build awareness and engage customers. This hands-on senior role blends strategy, creativity, and execution to reach customers at scale.

You’ll partner with agencies across pricing, growth, digital, and product, shape brand storytelling, and own integrated campaigns and partnerships. The role offers flexible working and a collaborative, future-ready team.

Qualifications

• 5+ years of experience delivering integrated marketing campaigns in a services-based environment.
• Experience working with creative and media agencies to develop and execute campaigns.
• Ability to navigate complex stakeholder environments and align around outcomes.
• Translate customer insights and data into clear, compelling communications.
• Strong planning and organisational skills with multiple projects.

Responsibilities

• Lead planning, development, and delivery of integrated marketing campaigns across channels.
• Partner with creative and media agencies to launch and optimise customer campaigns.
• Collaborate with pricing, growth, CX, digital, product, and research teams.
• Shape how Contact tells its story through brand campaigns and partnerships.
• Manage multiple priorities and ensure high-quality, on-schedule delivery.
• Turn customer insights and research into resonant marketing activity.
• Champion the Contact brand across all communications.

Skills

Campaign delivery

Stakeholder management

Agency collaboration

Customer insights

Planning & organisation

Written communication

Verbal communication

Relationship building

Job description

At Contact, we believe home is the most important place in the world. That belief shapes everything we do, from leading the energy transition to how we power Aotearoa and care for our people and communities.

We’re a power, broadband, and mobile company, but we’re also investing boldly in renewable energy and smarter, more connected ways of working ( mahi ). Our ambition is simple: to leave Aotearoa better than we found it.

Guided by our values and behaviours, we’re a team who care deeply about the work we do, how we support one another, and the impact we have. Simply put, we touch lives to make life better.

Our Brand & Marketing team plays an important role in helping customers understand who we are, what we stand for, and how we can make life a little easier at home. As we continue to evolve how we connect with customers, we're looking for a seasoned marketing professional to lead the development and delivery of campaigns that build awareness, strengthen customer engagement, and bring our brand to life in meaningful ways.

This role arrives at an exciting time, with the opportunity to shape major integrated campaigns, work alongside leading agency partners, and take ownership of new partnership activity that will be highly visible across Aotearoa.

Job Description

Te Whiwhinga mahi | The Opportunity

This is a hands-on senior marketing role for someone who enjoys bringing strategy, creativity, and execution together to deliver work that reaches customers at scale.

In this role, you will:

• Lead the planning, development, and delivery of integrated marketing and communications campaigns across multiple channels.
• Partner with creative and media agencies to develop compelling customer campaigns from concept through to launch and optimisation.
• Work closely with teams across pricing, growth, customer experience, digital, product, and research to align campaign activity with customer and business priorities.
• Play a key role in shaping how Contact tells its story through brand campaigns, partnerships, digital activity, customer communications, and content.
• Manage multiple priorities simultaneously while ensuring campaigns are delivered to a high standard and on schedule.
• Bring together customer insights, research, and business context to create marketing activity that resonates with audiences and drives action.
• Help steward and champion the Contact brand, ensuring consistency and quality across all communications.

Qualifications

Ko wai koe | About You

You are an experienced marketer who combines strong campaign delivery capability with commercial awareness, sound judgement, and a genuine curiosity about customers.

You’ll likely bring:

• Around five or more years of experience delivering integrated marketing campaigns in a services-based environment.
• Experience working with creative and media agencies to develop and execute successful campaigns.
• Confidence navigating complex stakeholder environments and bringing people together around a shared outcome.
• The ability to translate customer insights, research, data, or technical information into clear and compelling communications.
• Strong planning and organisational skills, with the ability to manage multiple projects and competing priorities.
• Excellent written and verbal communication skills and a sharp eye for quality.
• Experience gained either client-side, agency-side, or a combination of both.

You’ll thrive here if you enjoy collaborating across diverse teams, building strong relationships, and contributing to an environment where people are willing to roll up their sleeves and support one another to get great work out the door.

Additional Information

Additional Information If you’re looking for a senior role where you can make a difference, grow your marketing career, and be part of a supportive, future-ready team, we’d love to hear from you.

We support flexible working where it works for the individual, the team and the business. This role is based in Auckland and is best suited to someone who enjoys working alongside colleagues and agency partners in person, with strong relationships and collaboration playing an important part in how the team operates.

Contact is not a place you’ll stagnate. We’re growing, evolving, and investing in our people. We also offer a bunch of other perks like free health insurance cover, boosted KiwiSaver, access to Contact Shares, a ‘Good to be Home’ annual payment toward your home set up and wellbeing, a trail-blazing parental leave policy, twice yearly payments towards our products if you’re a Contact customer, and more.

Applications close Friday 6th November2026.

Here at Contact Energy (Te Mata Hiko), we know our strength lies in developing a sense of belonging - one that helps us attract and retain people with a broad range of perspectives and experiences.

We’re committed to creating a workplace where everyone feels valued, respected, and empowered to bring their whole selves to work. Our goal is to reflect the diversity of our customers and communities to help build a better Aotearoa New Zealand.

We have a rich community of talented people that we support to thrive at Contact.

Our inclusive hiring process is designed to embrace the diversity of Aotearoa New Zealand, ensuring a wide range of perspectives are included in our decision-making and helping reduce bias along the way. The wellbeing of our kaimahi is super important to us. We use employee insights to offer a range of initiatives and resources to support physical, mental, financial and emotional wellbeing - including flexible working arrangements, employee network groups and a market-leading parental leave policy.

At Te Mata Hiko, we want everyone to thrive. We welcome applicants far and wide - of every age, stage, background, and pride. Join us and be part of a team that values your passion and attitude just as much as your experience and skills.

Please note, only candidates with the right to live and work in New Zealand will be considered for this role.

Research shows that while men apply to jobs where they meet 60% of the criteria, women and those in underrepresented groups tend to only apply if they tick every box.We're not about box ticking, so if you think you have what it takes but don't meet everything stated above, please still get in touch. We'd love to kōrero.

Te Mata Hiko (Contact Energy) does not accept any CVs received from recruitment agencies where a formal engagement has not been confirmed and agreed to with our Talent team. In the event that unsolicited CVs are submitted by recruitment agencies, Te Mata Hiko (Contact Energy) reserves the right to contact these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers.