Cross-Faculty Facilities & Services Leader

Theuniversityofauckland; Auckland; On-site; NZD 73,000 - 91,000; Full time

Job summary

The University of Auckland invites applications for an experienced Facilities & Services Team Leader to oversee two faculties, delivering people management, administration, planning, and service delivery.

Based mainly at the Faculty of Law on Eden Crescent City Campus, the role requires travel between the Business School and Law School and leads 2 Facility Coordinators, Reception Staff and Interns to ensure high-quality staff, student and visitor experiences.

Qualifications

• Demonstrated experience leading and developing a small team.
• Strong office administration, operations, business support, or service delivery experience.
• Excellent written communication skills, including reports and business documentation.
• Experience generating, analysing, and presenting reports to support operational decision-making.
• Strong project management or project coordination experience.

Responsibilities

• Leading, coaching, and developing a small team to deliver outstanding customer service and operational support
• Managing the day-to-day delivery of administration, and facilities services
• Coordinating workloads, priorities, and resources to ensure service standards are met
• Preparing reports, presentations, professional correspondence, and operational documentation
• Generating and analysing information to support planning, decision-making, and continuous improvement initiatives
• Supporting and coordinating operational projects and service improvement activities
• Facilitating meetings and ensuring follow-up actions are completed
• Managing procurement activities, supplier relationships, and resource allocation
• Liaising with Property Services regarding maintenance, facilities issues, and operational requirements
• Building strong relationships with academic and professional staff across the University
• Supporting health, safety, business continuity, and operational planning activities
• Identifying opportunities to improve processes and enhance service delivery

Skills

Team leadership

Office administration

Reports & documentation

Project management

Stakeholder engagement

Job description

The University of Auckland invites applications for an experienced Facilities & Services Team Leader to oversee two faculties, delivering people management, administration, planning, and service delivery.

Based mainly at the Faculty of Law on Eden Crescent City Campus, the role requires travel between the Business School and Law School and leads 2 Facility Coordinators, Reception Staff and Interns to ensure high-quality staff, student and visitor experiences.