Facilities & Services Team Leader

Theuniversityofauckland; Auckland; On-site; NZD 73,000 - 91,000; Full time

Job summary

The University of Auckland invites applications for an experienced Facilities & Services Team Leader to oversee two faculties, delivering people management, administration, planning, and service delivery.

Based mainly at the Faculty of Law on Eden Crescent City Campus, the role requires travel between the Business School and Law School and leads 2 Facility Coordinators, Reception Staff and Interns to ensure high-quality staff, student and visitor experiences.

Qualifications

• Demonstrated experience leading and developing a small team.
• Strong office administration, operations, business support, or service delivery experience.
• Excellent written communication skills, including reports and business documentation.
• Experience generating, analysing, and presenting reports to support operational decision-making.
• Strong project management or project coordination experience.

Responsibilities

• Leading, coaching, and developing a small team to deliver outstanding customer service and operational support
• Managing the day-to-day delivery of administration, and facilities services
• Coordinating workloads, priorities, and resources to ensure service standards are met
• Preparing reports, presentations, professional correspondence, and operational documentation
• Generating and analysing information to support planning, decision-making, and continuous improvement initiatives
• Supporting and coordinating operational projects and service improvement activities
• Facilitating meetings and ensuring follow-up actions are completed
• Managing procurement activities, supplier relationships, and resource allocation
• Liaising with Property Services regarding maintenance, facilities issues, and operational requirements
• Building strong relationships with academic and professional staff across the University
• Supporting health, safety, business continuity, and operational planning activities
• Identifying opportunities to improve processes and enhance service delivery

Skills

Team leadership

Office administration

Reports & documentation

Project management

Stakeholder engagement

Job description

Te Whiwhinga mahi | The opportunity

We are currently seeking an experienced and highly organised Facilities & Services Team Leader to join the aligned professional staff services between the Faculty of Business and Faculty of Law.

This is a varied and rewarding leadership role that combines people management, office administration, operational planning, reporting, project coordination, and service delivery. You will play a key role in ensuring the smooth day-to-day operation of the two Faculties while leading a team dedicated to delivering high-quality support services.

Based primarily at the Faculty of Law on, Eden Crescent City Campus, you will work closely with stakeholders across both the Faculty of Law and the Business School. The role requires some travelling between the Business School and the Law school.

Leading 2 Facility Coordinators, Reception Staff and Interns you will provide leadership, guidance, and operational oversight to ensure an excellent experience for staff, students, and visitors.

Key responsibilities include:

• Leading, coaching, and developing a small team to deliver outstanding customer service and operational support
• Managing the day-to-day delivery of administration, and facilities services
• Coordinating workloads, priorities, and resources to ensure service standards are met
• Preparing reports, presentations, professional correspondence, and operational documentation
• Generating and analysing information to support planning, decision-making, and continuous improvement initiatives
• Supporting and coordinating operational projects and service improvement activities
• Facilitating meetings and ensuring follow-up actions are completed
• Managing procurement activities, supplier relationships, and resource allocation
• Liaising with Property Services regarding maintenance, facilities issues, and operational requirements
• Building strong relationships with academic and professional staff across the University
• Supporting health, safety, business continuity, and operational planning activities
• Identifying opportunities to improve processes and enhance service delivery

This is a full-time (37.5 hours per week), fixed-term position till December 2027, while a review of resourcing is undertaken.

Working hours: Monday to Friday, 8:00am to 4:00pm.

This is a Band F professional staff role with a salary range of $73,400 - $90,700 per annum, dependent on qualifications, skills, and experience.

For more information about the role, please review position description.

Mō tō mātou rōpū | About the team

Based within the Faculty of Law, this role sits within a Facilities Services team that works across both the Faculty of Law and the Faculty of Business and Economics, creating opportunities to build relationships with a diverse range of stakeholders.

The team is responsible for delivering high-quality administration, operational, and facilities support services that enable staff and students to thrive in a welcoming and well-managed environment.

He kōrero mōu | About you

We are looking for a confident and capable operational leader who is passionate about supporting both people and processes to succeed.

To be successful in this role, you will have:

• Demonstrated experience leading and developing a small team
• Strong office administration, operations, business support, or service delivery experience
• Excellent written communication skills, including the ability to prepare reports, correspondence, procedures, and business documentation
• Experience generating, analysing, and presenting reports to support operational decision-making
• Strong project management or project coordination experience