Coordinator Learning Operations - Fixed Term - Rotorua

New Zealand Government; Bay of Plenty; On-site; NZD 61,000 - 68,000; Full time

Job summary

Fire and Emergency New Zealand is seeking a proactive Learning Operations support to join a diverse, collaborative team in the Bay of Plenty. You will assist learners, coordinate travel, venues, and materials, and help process invoices for training programmes.

This fixed-term role runs ASAP to 30 June 2027 with a pro-rata salary of 61,106–67,895 NZD, dependent on skills and experience. Strong customer service and admin abilities, plus the capacity to manage multiple priorities, are essential to

Qualifications

• Experience with modern office administration procedures and systems.
• Experience and knowledge of a Learning Management System and/or other databases.
• High standard of computer literacy with full competency in the MS suite of applications.
• Sound communication skills, both oral and written.
• Motivated, flexible, proactive attitude.
• Ability to work autonomously and as part of a team.

Responsibilities

• Supporting trainees and trainers — providing responsive, high‑quality assistance to learners, educators, and business partners
• Booking travel and logistics — arranging travel, accommodation, and catering
• Scheduling courses and resources — ensuring trainers, venues, and materials are aligned and ready
• Preparing and maintaining training equipment — keeping materials organised, available, and fit for purpose
• Processing invoices and claims — ensuring timely and accurate administration

Skills

Customer service

Administration

Communication

Time management

Tools

LMS

MS Office

Job description

Mō tēnei tūranga - about the role

Be a part of a diverse, collaborative & supportive team Opportunity to shape the organisation's training and development strategy Salary range $61,106 - $67,895 (pro rata) dependent on skills and experience Support and enable our learners with the necessary knowledge, skills, and capabilities in an organisation dedicated to helping our communities.

As a member of the learning operations team, you will work closely with the Learning Operations Team Leader to ensure alignment with departmental goals and initiatives.

You will also :

• Supporting trainees and trainers — providing responsive, high‑quality assistance to learners, educators, and business partners
• Booking travel and logistics — arranging travel, accommodation, and catering
• Scheduling courses and resources — ensuring trainers, venues, and materials are aligned and ready
• Preparing and maintaining training equipment — keeping materials organised, available, and fit for purpose
• Processing invoices and claims — ensuring timely and accurate administration

This is a fixed term opportunity starting ASAP – 30th June 2027

Ko tāu nā i tēnei tūranga - What you'll bring to the role

You will bring exceptional customer service skills, a proactive approach to administration, and the ability to manage multiple priorities in a fast‑paced environment. Your strong communication and relationship‑building skills will enable you to work effectively with Training colleagues and stakeholders, ensuring the smooth coordination and delivery of training programmes, courses, and examinations. You will be passionate about delivering a positive customer experience and supporting the achievement of our Training Strategy.

To be successful in this role, we'd expect you will :

• Have experience and thorough knowledge of modern office administration procedures and systems
• Experience and knowledge of a Learning Management System and / or other databases
• High standard of computer literacy with full competency in the MS suite of applications.
• Sound communication skills, both oral and written
• A motivated, flexible, and proactive attitude
• The ability to work autonomously and as part of a team

The salary range for this role is $61,106 - $67,895, (pro-rata) dependent on skills and experience relevant to the role.

Ko wai mātou - who are we?

Fire and Emergency New Zealand is a Crown Entity responsible for reducing unwanted fires, responding to structural and vegetation fires and other emergencies including motor vehicle crashes, medical emergencies, hazardous substance related incidents, natural disasters, and supporting increased community resilience. Our vision is to build stronger communities and protect what matters most to the people within them. We are proud to be recognised as New Zealand's most trusted public sector agency.

Our values reflect what our people believe is core to who we are and the organisation we aspire to be.

• We Do the Right Thing - Kia Tika
• We Serve and Support - Manaakitanga
• We Are Better Together - Whanaungatanga
• We Strive to Improve - Auahatanga

Applications close 11th November 2026

Eligibility to work in New Zealand is mandatory for this role.