Emergency Communications Operator Frontline Police 24/7

New Zealand Government; Wellington; Hybrid; NZD 64,000 - 72,000; Full time

Benefits offered by this job

Shift allowance 15%

Leave entitlements for evenings and on

Job summary

New Zealand Police in Wellington is seeking Police Emergency Communicators to answer 111 calls, providing calm, empathetic support to people on the worst days of their lives. The role is full-time, shift-based, with 24/7 operations and a 15% shift allowance.

You will work in a high-pressure environment, using strong listening and question-asking skills to make sound decisions while navigating complex IT systems.

Qualifications

• Empathy and calm communication under pressure.
• Strong written and spoken English.
• Ability to follow structured processes and multitask.

Responsibilities

• Answer 111 calls as the frontline voice during critical moments.
• Provide reassurance and guidance to callers in stressful situations.
• Navigate multiple IT systems while talking to callers.
• Support colleagues and maintain professional conduct during shifts.

Skills

Empathy

Resilience

Communication

Decision making

Job description

New Zealand Police in Wellington is seeking Police Emergency Communicators to answer 111 calls, providing calm, empathetic support to people on the worst days of their lives. The role is full-time, shift-based, with 24/7 operations and a 15% shift allowance.

You will work in a high-pressure environment, using strong listening and question-asking skills to make sound decisions while navigating complex IT systems.